Administration Officer - NDIS Children’s Therapy Services at EACH

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

09 Mar, 26

Salary

0.0

Posted On

09 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Health Service Administration, NDIS Experience, Administrative Skills, Attention to Detail, Customer Service, Communication Skills, Organisational Skills, Problem-Solving Skills, Confidentiality, Privacy, Diverse Communities Understanding

Industry

Individual and Family Services

Description

Job Description Part time (0.8 FTE), ongoing position Based in Ferntree Gully, on the lands of the Wurundjeri & Boon Wurrung Peoples Competitive hourly rate + 12% Super + Generous Salary Packaging benefits of up to $18,550 Join Each’s Primary Care – Community Health Paediatric and Counselling Service, a passionate team dedicated to improving lives and strengthening communities through health, disability, housing, counselling, and mental health services. We empower individuals to live healthier, happier lives, and value diversity, inclusion, and collaboration. Your role, your impact As an Administration Officer, you’ll play a vital role in supporting the NDIS Children’s Therapy Service (NCTS) and Community Health Paediatric and Counselling teams. Your work will help ensure children and families receive timely, high-quality support, making a real difference in their lives. Key responsibilities: Coordinate and support client services – Manage administrative tasks, create quotes, follow up on compliance, and prepare billing packages Respond to client and internal enquiries – Provide prompt, friendly, and accurate information Manage appointments and schedules – Use Carelink and Outlook to organise staff and client bookings Engage with clients – Support onboarding, correspondence, contracts, and retention for NDIS clients Assist with billing – Support customer billing processes and financial administration Draft and contribute to documentation – Prepare minutes, reports, presentations, and correspondence Ensure compliance and reporting – Meet organisational, funding, and legislative requirements Communicate with stakeholders – Collaborate across all levels of the Primary Care teams About you You’ll thrive in this role if you have: Experience in health service administration (NDIS experience highly regarded) Strong administrative skills and attention to detail Confidence using systems such as Carelink, Jeddox, and MS Office Suite Excellent customer service and communication skills Strong organisational and problem-solving skills, with a good head for numbers Understanding of confidentiality, privacy, and the needs of diverse communities What will make you stand out Experience with NDIS administration Familiarity with medical software Previous work in the not-for-profit sector Knowledge of CALD and diverse communities’ needs What’s in it for you? At Each you’ll be supported to be your best. We provide: Supportive & inclusive culture – Work with like-minded colleagues and leaders who genuinely care Balance your way – Flexible work arrangements to help you juggle work and life commitments Boost your take-home pay – Not-for-Profit Salary Packaging (up to $15,900 tax-free per year) plus an extra $2,650 tax-free for meals and entertainment Professional development & training – Access mentoring, supervision, leadership pathways, and discipline-specific learning Endless career opportunities – With over 200 programs across QLD, NSW, ACT, and VIC, there are plenty of pathways to progress. Free, confidential support – Our Employee Assistance Program is available for you and your family Ready to take the next step? To view the full Position Description, click here or visit each.com.au, go to ‘Work With Us’ - ‘Careers’ - ‘Open Roles’ and search for this position. For more information or a confidential conversation, please contact Diana Roggenbucke, Team Leader - Administration and Projects, at [email protected] or on 0410 120 070. Applications Close: Friday 12th December 2025 Please note that applications will be reviewed as they are received. Interviews may take place during the advertising period – so don’t miss out and apply today! Additional Information Next Steps in the Hiring Process Thank you for your interest in joining Each! To learn more about next steps, please check out our Hiring Process Guide. We are a 2025 Circle Back Initiative Employer - we commit to respond to every applicant. Didn’t find the perfect role today? Stay connected by joining our Talent Community — be the first to hear about new opportunities at Each!

Responsibilities

As an Administration Officer, you will coordinate and support client services, manage appointments, and assist with billing processes. Your role is crucial in ensuring children and families receive timely, high-quality support.