our product, and the future of AI-powered support?

Hi, we're the Agileday Customer Success team. We're looking for a Customer Support Specialist to help our customers thrive on the AI operating platform for professional services. Agileday is where people, skills, staffing, and financials connect in real-time, and support is at the heart of how we ensure that connection remains seamless.

AI is deeply embedded in Agileday from intelligent staffing to agent-driven workflows. As our Customer Support Specialist, you are a key driver of platform adoption and user success. This role is mission-critical for ensuring that every Agileday user gains maximum value from the platform and enjoys the best possible user experience while helping us evolve how AI and humans work together to solve problems.

The role and the team around you

You'll join Agileday's Customer Success team, sitting at the intersection of customer onboarding, customer growth, and product development. You will be the voice of our customers, translating their needs into technical clarity for our developers and turning technical fixes into simple, actionable guidance for users.

This is a role for someone who loves to build all the time improving Customer Experience. You'll own customer issue flow end-to-end, build and manage our AI-driven support through Intercom Fin, and help shape the patterns of how we deliver world-class support in a fast-growing SaaS environment.

What you'll work on

• Architect the support experience: Champion Intercom as our primary engine for customer success, designing and managing its setup to serve our customers with precision and speed.
• Master Intercom Fin: Take full ownership of our AI-driven support, engineering rules and flows that empower our AI agents to deliver solid 24/7 support and a continuously rising First Time Resolution rate.
• Troubleshoot and translate: Drive technical clarity by isolating complex issues into clear reproduction steps for developers, ensuring customers feel heard and informed through every step of the resolution.
• Shape proactive enablement: Identify deep customer friction patterns and build high-impact help center materials or proactive flows that eliminate hurdles before they impact the user.
• Build technical bridges: Leverage your understanding of software - from front-end basics to REST APIs - to investigate failures and ensure our platform remains a seamless hub for business operations.

You'll thrive in this role if you:

• Are a proactive owner: You don't wait for instructions; you see a path to better value and you take it, managing outcomes from the first interaction to final success.
• Bring sharp analytical judgment: You enjoy the "hunt" for a root cause and use data-driven insights to solve complex problems in ambiguous situations.
• Possess a value-creation mindset: You naturally spot when a customer could gain more from the platform and guide them toward the features that will drive their growth.
• Prioritize ruthlessly for impact: You can balance live support needs with long-term strategic projects that move the needle for our users and our business.
• Have a sales mindset: You to spot when a customer could benefit from a feature they aren't using yet.
• Understand professional services concepts: You know exactly what concepts like staffing or billing mean, or are eager to learn them deeply.
• Are excited about AI: You want to be part of a team that stays at the forefront of how AI evolves the way we work.

Nice-to-haves

• Finnish and other languages such as Polish, Swedish, Norwegian or Spanish
• Experience with most common business applications in the Professional Services domain: CRMs, Finance Systems, HRM & Talent Acquisition solutions, Project Management & ITSM solutions
• Experience with customer success/health metrics tools (churn/adoption tracking)

About Agileday

We launched Agileday in 2023 to help professional services companies bring their people, sales, staffing, skills, projects, time, and financials into one connected operating platform.

If that sounds complicated, you should see the spreadsheets and disconnected systems many companies relied on before finding us.

Proof of the value is our lifetime client NPS of 80 and ability to win against all major players in the marketplace.

Following our Series A funding round in January 2026, we’re scaling internationally with a growing focus on North America and other global markets, serving almost 100 leading professional services companies in 11 different countries.

Compensation and location

Our compensation combines a competitive base salary with meaningful equity. The exact mix depends on your experience, strengths, and the scope of your role.

We’ll discuss compensation openly during the process to make sure expectations are aligned on both sides.

This is a remote-friendly role, and we’re open to candidates based anywhere. What matters is that your working hours allow for regular collaboration with our core team in Finland.

We also enjoy spending time together in person occasionally, and you’re always welcome to work from our office in Espoo.

How to apply

Administration Officer

Helsinki

The Nordic Development Fund (NDF) is the joint Nordic international finance institution, established by Denmark, Finland, Iceland, Norway, and Sweden. NDF’s work focuses on the nexus between climate change and development in lower-income countries and countries in fragile situations. Together with our strategic partners, we develop, launch and scale high-impact projects to support developing countries and people vulnerable to climate change.

To strengthen its organization, NDF is looking for a proactive, versatile, and service-oriented

Administration Officer

The Administration Officer provides administrative and operational support across NDF, with lead responsibility for office administration, document and knowledge management, and selected assistance of support functions’ routines.

The role helps ensure that NDF’s office premises, administrative processes, records, data routines, and cross-departmental support services operate reliably, safely, and efficiently.

Key responsibilities

• Document management: lead NDF’s archiving and document management policies, tools, and practices; maintain NDF’s databank and intranet pages on SharePoint; and contribute to their renewal with an AI-ready approach.
• Finance: support the Finance Manager in defined daily and monthly routines, including bank reconciliations, payment preparation, and related administrative follow-up.
• Data and systems management: support relevant colleagues with data entry, data validation, report generation, and related routines; contribute, where relevant, to the testing and implementation of system features.
• Procurement: coordinate procurement of goods and services within the role’s area of responsibility, in line with NDF’s applicable procurement rules and internal procedures.
• Administration services: coordinate the relationship with NDF’s main corporate services provider.
• Office management: coordinate day-to-day premises management to ensure that the office remains fit for purpose, safe, and secure, including maintenance and renovation follow-up, furniture, supplier contracts, and liaison with the landlord.
• Lead the Green Office initiative.
• Provide other support activities to department colleagues and, more generally, across the organization.

Knowledge & skills

• A genuine interest in NDF’s purpose and values, and motivation to contribute to NDF’s mandate in climate and development finance.
• Relevant educational background.
• Significant experience in document and information management, administration, office management, and project coordination.
• Pro-activeness and flexibility including ability to prioritze tasks and adjust schedules as the need arises to keep deadlines and manage time pressure
• Good self-management skills, including the ability to work both independently with defined tasks and as part of a team.
• Excellent organizational and project management skills.
• Advanced MS Office skills and readiness to learn and use other relevant IT applications and programs; experience with AI will be seen as an asset.
• High level of integrity, reliability, and attention to detail.
• Excellent communication skills in English. Working proficiency in Finnish is an advantage.
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Desired experience 

• Several years of experience in a broad administrative role.
• Experience in coordinating projects and organizational initiatives.
• Experience with document management, office administration, finance support, facilities management, or coordination of organizational initiatives is considered an advantage.

We offer you 

• A possibility to work in an international organization focused on climate change and development finance.
• Interesting work in a multicultural environment in central Helsinki with hybrid working modalities.
• A two-year fixed-term contract with the possibility for extension.