THE OPPORTUNITY

We are seeking an enthusiastic and motivated Administration Officer to join our friendly and supportive team at Ramsay Clinic New Farm.
This full-time role will primarily focus on managing Private Practice Accounts, including billing, banking, and reconciliation processes for the Consulting Suites, while also providing general administrative support across hospital departments as required.

SKILLS AND EXPERIENCE

To succeed in this role, you will bring:

• Previous experience in an administrative role (essential).
• Strong organisational and time management skills, with the ability to prioritise effectively.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite.
• Strong attention to detail and commitment to service excellence.
• Ability to work both independently and collaboratively as part of a team.
• A professional phone manner and the ability to manage challenging situations with empathy and professionalism.

DESIRABLE QUALIFICATIONS AND EXPERIENCE

• Previous experience in healthcare or hospital administration.
• Knowledge of medical terminology.
• Experience managing billing processes.
  Remuneration: A base hourly rate of $34.61 + superannuation based on experience level and qualifications, exclusive of penalties or allowances. (Clerk - Grade 4 Year 1 RHC QLD Clerical Enterprise Agreement).

REQUIREMENTS

• Must provide a National Police Check conducted within the previous 12 months
• According to the role, Ramsay may require a Working-With-Children check and proof of immunisation against infectious diseases.

ABOUT US

Our Clinic is owned and operated by Ramsay Health Care, a global operator of private hospitals and primary care clinics with over 70 Australian sites employing over 34,000 people. We have been focused on delivering high-quality patient care and practising the Ramsay Way philosophy of ‘People Caring for People’ since 1964.

KEY RESPONSIBILITIES

In this role, you will:

• Manage and reconcile daily billing and banking processes for the Consulting Suites.
• Review and assess processes to ensure billing services remain accurate, effective, and efficient.
• Oversee debt collection activities and maintain the Aged Trial Balance in line with KPI requirements.
• Investigate and resolve billing discrepancies using strong analytical and problem-solving skills.
• Proactively manage and respond to billing enquiries from doctors, patients, Medicare, and external customers in a timely and professional manner.
• Handle incoming calls and difficult conversations with confidence and empathy.
• Provide administrative support to other hospital departments when required.

To succeed in this role, you will bring:

• Previous experience in an administrative role (essential).
• Strong organisational and time management skills, with the ability to prioritise effectively.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite.
• Strong attention to detail and commitment to service excellence.
• Ability to work both independently and collaboratively as part of a team.
• A professional phone manner and the ability to manage challenging situations with empathy and professionalism