Administration Officer / Receptionist at EACH

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

23 Sep, 26

Salary

33.33

Posted On

25 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Medical Administration, Customer Service, Communication Skills, Microsoft Office, Appointment Booking, Medical Record Management, Client Data Entry, Organization, Time Management, Empathetic Communication

Industry

Individual and Family Services

Description

Job Description Part-time (0.6 FTE), ongoing position Based at headspace Dandenong, on the lands of the Boon Wurrung People $33.33 per hour + 12% Super + Generous Salary Packaging benefits of up to $18,550 Help create a space where young people feel supported from the moment they walk in. Are you passionate about supporting young people and thrive in a fast-paced, people-focused environment? If you have experience in medical or health administration and enjoy creating welcoming, well-run spaces – we’d love to hear from you. At headspace Dandenong, we’re all about making a difference in the lives of young people aged 12–25. Our centre is a vibrant, inclusive, and safe space where young people can access support for their physical and mental health, alcohol and other drugs, and work and study needs. We’re looking for someone who shares our passion and can bring warmth, professionalism, and a sense of fun to our front desk. Your role, your impact As our Administration Officer, you’ll be the first point of contact for young people and families – setting the tone for a safe, inclusive, and supportive experience. You’ll play a key role in keeping our Youth Health Clinic and centre running smoothly, supporting clinicians and ensuring every visit is efficient, professional, and approachable. Key responsibilities: Manage reception and medical administration for the Youth Health Clinic, including client arrivals, Medicare details, and appointment bookings Own the first point of contact experience – greeting visitors, answering calls, and responding to queries with warmth and professionalism Create and maintain accurate medical records and client data in our systems Support clinicians, GPs, and nurses with a range of administrative tasks Coordinate room bookings and keep communal spaces welcoming and organised Assist with onboarding and training new staff in admin procedures and systems Demonstrate initiative by seeking guidance and clarifying processes when needed Who we’re looking for You’ll thrive in this role if you: Have at least two years’ experience in an administrative role, ideally within a health or youth-focused setting Enjoy working with young people and creating positive experiences – demonstrated through your ability to connect and communicate with them Have exceptional customer service and communication skills, with a professional and empathetic approach Are organised, detail-focused, and confident managing competing priorities Learn new systems quickly and are confident with Microsoft Office What will make you stand out Experience working in a youth health or community setting Experience supporting multidisciplinary teams What’s in it for you? Each is the lead agency for headspace. At Each you'll be supported to be your best. We provide: Supportive & inclusive culture – Work with like-minded colleagues and leaders who genuinely care Boost your take-home pay – Not-for-Profit Salary Packaging (up to $15,900 tax-free per year) plus an extra $2,650 tax-free for meals and entertainment. Professional development & training – Access mentoring, supervision, leadership pathways, and discipline-specific learning. Support your wellbeing with access to Fitness Passport – discounted access to hundreds of gyms, pools and fitness facilities nationwide for you and your family Endless career opportunities – With over 200 programs across QLD, NSW, ACT, TAS and VIC, there are plenty of pathways to progress Free, confidential support – Our Employee Assistance Program is available for you and your family More leave when you need it – 5 weeks annual leave, personal/carer’s leave, family & domestic violence leave, and the option to purchase extra leave Additional Information Upon application, please upload your resume and a brief cover letter addressing your suitability for the role. To view the full Position Description, click here or visit each.com.au, go to ‘Work With Us’ - ‘Careers’ - ‘Open Roles’ and search for this position. For more information or a confidential conversation, contact Deirdre Brown, Manager – headspace Dandenong, at [email protected] Applications Close: Friday 10th July 2026 Applications will be reviewed as they are received. Interviews may take place during the advertising period – so don't miss out and apply today! Our Commitment to Inclusion at Each At Each, inclusion is at the heart of how we work, connect and care. We’re committed to a workplace where everyone feels safe, respected and able to be themselves. We celebrate diversity in all its forms, including Aboriginal and Torres Strait Islander Peoples, LGBTIQA+ communities, people with disability, people from diverse cultural and faith backgrounds, people with lived and/or living experience and people of all age and genders. Each is a child safe organisation with zero tolerance for child abuse, and we are committed to protecting the safety and wellbeing of all children and young people. Next Steps in the Hiring Process Learn more about next steps, check out our Hiring Process Guide. We are a 2026 Circle Back Initiative Employer - we commit to respond to every applicant. Didn’t find the perfect role today? Join our Talent Community and be the first to hear about new Each opportunities! Compensation: up to AUD 33.33 - hourly

Responsibilities

Manage the reception and medical administration for the Youth Health Clinic, serving as the first point of contact for young people and families. Support clinicians and staff by maintaining accurate medical records and coordinating room bookings.