Job Title- Administration Officer
Location: Agecroft Cemetery, Langley Road, Swinton, Salford, M278SS
Working Hours: 36 hours per week, (Monday-Friday 9.00am-4.30pm)
Contract Type: 12-months fixed term

REQUIREMENTS:

• Previous experience in an administrative or receptionist role
• Excellent communication and interpersonal skills
• Strong organisational abilities and attention to detail
• Proficiency in using Microsoft Office applications

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ABOUT THE ROLE

An exciting opportunity has arisen for a Bereavement Services Administration Officer to work across Salford City Council Bereavement Services. The role will involve providing effective and efficient support to all service customers. The role is crucial in ensuring the smooth and efficient daily operation of the team providing vital administration support to all aspects of the service. Salford Councils Bereavement Services are responsible for 4 cemeteries in the city Agecroft, Peel Green, Swinton and Weaste and 2 crematoriums located at Agecroft and Peel Green Cemeteries. The service carries out around 2000 cremations and 500 burials per year. The Bereavement Services office is a fast paced office environment responsible for the legislation and documentation surrounding burials and cremation along with other areas of the service . Previous administration experience is desirable but not essential as training will be provided. The ideal candidate will be friendly, organised, and have excellent communication skills to greet customers, answer phones, and provide administrative support. The role requires working around office hours and offering a welcoming presence for staff, stakeholders and visitors to our cemetery office. This is a front line service and sensitive area of working due to dealing with bereaved people on a daily basis the need for empathy is an essential characteristic for the candidate. The post is also the lead administration for headstone safety within our administration service.

KEY RESPONSIBILITIES:

• Handling reception duties, including greeting visitors and answering incoming calls
• Opening and distributing incoming mail
• Managing and responding to emails in a timely manner
• Providing administrative support to the Bereavement Services officers and cemetery teams