ABOUT YOU

We are seeking a motivated and professional candidate who brings:

• Proven healthcare administration experience, with strong skills in patient support, medical records, and Medicare HPOS processes.
• Excellent organisational and time management abilities, with the capacity to manage competing priorities in a fast-paced environment.
• Strong communication skills, both written and verbal, with the ability to build rapport and work effectively with patients, families, and multidisciplinary teams.
• High computer proficiency, including Microsoft Word, Excel, and medical record systems.
• A commitment to integrity, teamwork, and our organisational values, with the ability to work independently and demonstrate exceptional public relations skills.

ABOUT THE ROLE

Join our team as an Outpatient Administration Officer, where you’ll play a key role in ensuring patients receive seamless care and support. In this role, you will:

• Manage patient appointments, including cancellations and re-bookings, to keep clinics running smoothly.
• Welcome patients, answer calls, and maintain accurate records in our electronic medical systems.
• Arrange transport and interpreter services for patients with travel or language needs.
• Handle medical records, type clinical correspondence, and distribute reports and results promptly.
• Support daily operations by ordering supplies, coordinating with clinical trial centres, and assisting the team as needed.

IN THIS ROLE YOU WILL BE BASED AT ST VINCENT’S HOSPITAL, DARLINGHURST.

• A busy inner-city hospital in a beautiful location
• Surrounded by great cafes, galleries and theatres, parks, nightlife, and nearby glorious beaches
• A place of expert clinical care for at-risk people
• Closely partnered with universities & affiliated research institutes, many of which are located on-campus
• Centres of excellence include heart & lung transplantation, bone marrow transplantation, cardiology, cancer care, AIDS/HIV, respiratory medicine, mental health, homeless health, drug & alcohol services, and correctional health