ABOUT YOU

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  We’re seeking a proactive and detail-oriented individual who thrives in a fast-paced healthcare environment. To be successful in this role, you will bring:
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  Strong Administrative & Typing Skills: Proven experience in administrative support, including accurate typing and receptionist duties, with the ability to manage daily workflows efficiently.
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  Excellent Technical Competency: Confident in using Microsoft Office programs (Outlook, Word) and experienced in data entry, with the ability to quickly learn and work within specialised systems.
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  Exceptional Communication & Interpersonal Abilities: Strong verbal and written communication skills, with the capacity to build and maintain professional relationships with internal teams, Pathologists, and external stakeholders.
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  Customer-Focused Approach: A friendly and responsive manner when handling enquiries, maintaining confidentiality, and delivering high-quality service.
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  Organised, Flexible & Team-Oriented: High-level organisational skills with strong attention to detail, ability to meet strict deadlines, manage competing tasks, and work collaboratively within a team while following established protocols.

ABOUT THE ROLE

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  Efficient Communication & Enquiry Handling: Manage incoming phone calls, log and follow up all enquiries, and handle email correspondence with attention to detail and professionalism.
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  Data Management & Documentation: Enter and manage patient and referral data using Laboratory Information Systems; type pathology request information and maintain accurate records for clinic-pathological and multidisciplinary meetings.
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  Slide & Sample Coordination: Prepare, track, and manage slides and specimens, including bookings for frozen sections and biopsies; coordinate requests and returns through the Government Repository.
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  Billing & Invoicing: Process billing and invoicing following set protocols and ensure accurate documentation for internal and external clients.
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  General Administrative Support: Perform various office duties including report faxing, scanning, secure emailing, letter preparation, and slide filing, while ensuring KPIs and deadlines are consistently met.