BRAND – WORMALD | ARUNDEL/GOLD COAST, QLD | FULL TIME

• Competitive Salary
• Join a friendly and supportive team environment
• A national fire industry leader
  About the Company
  Wormald have been designing, installing and servicing fire protection systems since 1889 and are a leading provider of fire protection solutions with an enviable reputation and firmly established brand. Wormald provides specialist fire protection applications, products, service and installation across the building and construction, mining and marine sectors.

A great opportunity exists for an enthusiastic and energetic individual with a ‘can-do’ attitude to join our Gold Coast (Arundel) team as an Administration Officer. This role is also a pivotal support to our Service/Sales team, to ensure the seamless delivery of high-quality interaction with our clients.
You will use your extensive administration/sales/customer service experience, ideally obtained in the building services industry, to provide an efficient and high level of customer service delivery. You will work directly with field supervisors, technicians, clients and subcontractors to coordinate our client and business needs.

Your primary duties will include, but are not limited to:-

• Developing and fostering close business relationships with all stakeholders
• Acting as the conduit between field-based staff and external clients
• Developing a sound knowledge and understanding of company processes to ensure clear and concise information is conveyed to clients
• Receiving, raising and following-up on service calls
• Preparing documentation, service docket pricing, purchase orders and reports
• Maintaining accurate record management into the Sales/Pronto CRM system
• Providing quotations and company standardised pricing, when required
• Following up calls to clients to resolve outstanding issues

Previous experience working closely with internal and external stakeholders, including business customers is a must. You will be technologically savvy, open to working with new systems/technology whilst demonstrating a history of meeting customer requirements in a fast paced and dynamic environment.

We require someone who possesses the following qualities:

• Self-starter with exceptional organisational skills
• Ability to multi-task
• Attention to detail
• Ability to achieve deadlines with excellent time management skills
• Strong focus on delivering customer service excellence
• High level of written and verbal communication skills
• Proficient in Microsoft Office, Pronto (or other ERP’s) an advantage

This is an outstanding opportunity for a motivated individual to utilise their people-centric skills and deliver high quality customer service to our stakeholders. In return you will receive competitive remuneration with great career advancement opportunities for the right person.
Wormald recognises that a diverse workforce is essential to our ongoing business success and encourage applications from women, Indigenous and Torres Strait Islander descent and people from diverse backgrounds.
Only successful candidates will be contacted.
August 2025
RR289