Administration Support Officer at Griffith University

Gold Coast City, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

11 Oct, 26

Salary

80321.54

Posted On

13 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Administrative Support, Customer Service, Microsoft Excel, Microsoft Outlook, Microsoft Word, Microsoft Teams, Data Management, Report Preparation, Stakeholder Engagement, Procurement, Records Management, ServiceNow, CMMS, Facilities Management, Event Coordination, Time Management

Industry

Higher Education

Description

Company Description Every institution values excellence. What matters most is why. Griffith was created to be a different type of university. You’ll find we’re about leading research, academic excellence, and the transformative power of education. But what sets us apart is why those things matter and how you’ll achieve them. Why? Griffith brings together exceptional minds like yours from across the globe and from all walks of life. Here, we do incredible work, questioning and challenging, always in the pursuit of excellence. Job Description About the role Griffith University is seeking a proactive and highly organised Administration Support Officer to join our Campus Life Facilities Management team on the Gold Coast campus. This is a diverse and fast-paced role supporting the day-to-day operations of Facilities Management, working closely with facilities staff, contractors, students, researchers and university stakeholders. You'll play an important part in keeping campus operations running smoothly through administrative coordination, customer service and operational support. As a key member of our team, you will: Provide administrative support across a broad range of Facilities Management activities. Coordinate building access and physical key management processes. Support meeting and event coordination, venue bookings and staff onboarding activities. Manage shared inboxes and respond to customer enquiries through the ServiceNow portal. Prepare reports, presentations, spreadsheets and other business documentation. Maintain databases, registers and information management systems. Process purchase requisitions and procurement card transactions in line with University procedures. Assist with the coordination of minor works, security/access requests and operational projects. Contribute to a positive customer experience through timely and professional support. About you Demonstrated experience in an administrative, business support or customer service role. Advanced proficiency in Microsoft Office applications, particularly Excel, Outlook, Word and Teams, with the ability to prepare reports, analyse information, manage data and produce high-quality documentation. Strong organisational skills, attention to detail and the ability to manage competing priorities in a busy operational environment. Well-developed written and verbal communication skills, with a customer-focused approach to stakeholder engagement. Experience maintaining records, databases, registers and administrative systems with a high level of accuracy. Demonstrated ability to quickly learn and effectively use corporate systems, online platforms and business applications. Experience with Computerised Maintenance Management Systems (CMMS), facilities management systems, asset management systems or work order management platforms would be highly regarded. Experience supporting facilities management, property, maintenance, operational or service-based teams would be advantageous. Relevant tertiary qualifications and/or equivalent experience in administration, business support or a related field. What we can offer This is a full-time fixed-term opportunity until 13th February 2027 at Gold Coast campus. As Griffith is a multi-site University you may be required to work across other locations. Griffith University’s campuses are located on the lands of the Yugarabul, Yuggera, Jagera, Turrbal, Yugambeh and Kombumerri peoples. Salary HEW 4 Salary - Base range - $76,126.29 - $80,321.54 + 17% superannutation. Full package range $89,067.75 - $93,976.19. Additional Information Why join Griffith? As a values-led organisation, at Griffith University, we've worked hard to create a dynamic and strong organisational culture. We offer: Wide range of Learning and Development opportunities Mix of on campus and work from home options available and a supportive work environment Salary packaging options and corporate health discounts Generous leave entitlements including paid parental leave and leave loading Support with future learning opportunities through our educational staff assistance scheme Opportunities for internal mobility Health Safety and Wellbeing initiatives – on campus Gym facilities At Griffith, we’re committed to providing a safe and inclusive environment for all - whoever you are and wherever you’re from. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience. Griffith University values diversity, inclusion and flexibility and we encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. For more information please visit our Equity, Diversity and Inclusion page. Our University is committed to fostering a safe, respectful and inclusive community for all. In alignment with the National Higher Education Code to Prevent and Respond to Gender-based Violence (2025), Griffith University includes a declaration as part of the recruitment journey to uphold the values and standards of our community. Griffith University also maintains a strict zero-tolerance policy against all forms of modern slavery. For more information, please refer to Griffith’s Modern Slavery Policy. How to apply Please submit your application online and ensure it includes the following: A covering letter outlining your suitability for the role please refer to the qualifications above and the position description. Current curriculum vitae/resume including full contact details For application and recruitment advice please contact Laura Whitworth, Talent Acquisition Partner at [email protected] Closing date: Sunday 26th July at 11:59pm. All applications must be submitted online. Primary Location (Campus): Gold Coast Employment Type: Full Time Department ID: Campus Life - CLF Appointment Type: Fixed Term

Responsibilities

Provide administrative and operational support for the Campus Life Facilities Management team, including managing building access and coordinating events. Handle customer enquiries via ServiceNow and process procurement transactions in accordance with university procedures.