Administration Support Officer at New South Wales Government

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

10 May, 26

Salary

0.0

Posted On

09 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Administrative Support, Customer Service, Data Management, Record Management, Event Coordination, Financial Transactions, Communication Skills, Interpersonal Skills, Microsoft Office, CRM Systems, Attention to Detail, Collaboration, Problem Solving, Enquiry Management, Service Excellence

Industry

Law Enforcement

Description

Guiding the future of NSW education Position details Clerk Grade 3/4 Temporary role up to 12 months with the possibility of ongoing Close to Wynyard station & hybrid work arrangements available About us At the NSW Education Standards Authority (NESA), we’re dedicated to carrying out meaningful work that drives improvements and elevates student achievement across NSW, now and into the future. We accomplish this by supporting all school sectors with high-quality syllabuses, assessment (including managing the HSC and NAPLAN), teaching standards (e.g., accrediting teachers) and school environments (including setting and monitoring school standards). NESA is a unique organisation in NSW (of around 740FTE staff) with significant state-wide impact, visit our website to learn more about the important work we do. About the role If you are a proactive administrator who enjoys supporting customer-focused teams in a dynamic environment, this is a great opportunity to join the Teaching Standards and Accreditation directorate at NESA! As an Administration Support Officer, you’ll provide high-quality internal administrative and data support and deliver responsive customer service to teachers and key stakeholders. You’ll play a key role in ensuring accuracy and integrity of data and records, while supporting events, panels and daily operations. Join a collaborative and supportive team that values attention to detail, strong communication and a commitment to service excellence. On a day-to-day basis you will be responsible for: Providing a range of administrative services including correspondence, record management and event coordination Completing routine financial transactions and bookings in line with NESA procedures Responding to written and phone enquiries, escalating as needed Updating and maintaining accurate records and databases, including within the CRM system Supporting the smooth operation of the Teaching Standards and Accreditation Directorate Our ideal candidate will have: Experience managing multiple administrative support tasks with accuracy and attention to detail in a fast paced environment Strong communication and interpersonal skills with a commitment to customer service The ability to work collaboratively with internal teams and confidently respond to enquiries from external stakeholders, including teachers Confidence using Microsoft Office and CRM/database systems to manage data, bookings, and correspondence Essential requirements: Appropriate knowledge, skills and experience in the use of Microsoft Office Suite and record management systems The ability to work flexible hours. The successful applicant will be required to work in the office a minimum 3 days a week or as required. Note: A current NSW Working with Children Check (WWCC) clearance for paid employment is required before commencing in this role. It is not required at the application stage. The cost of the WWCC clearance is the responsibility of the successful applicant. For further information, we invite you to download the role description. Ready to join us? Select apply and attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 2 pages). Also address the 2 targeted questions below in your online application: This role involves maintaining accurate records and data within CRM and record management systems. Describe a time you identified an error, inconsistency, or gap in information. What steps did you take to resolve it and what was the outcome? You will regularly respond to enquiries from teachers and internal stakeholders, sometimes requiring escalation. Provide an example of a complex or sensitive enquiry you managed. How did you ensure your response was accurate, timely and aligned with organisational processes? Advice on applying for NSW Public Sector roles If you need reasonable adjustments for the recruitment process and workplace, please reach out to the contact person above. Close date: Sunday 22 February 2026 at 11.59pm AEST Thank you for your interest, we look forward to receiving your application. Important information NESA’s Statement of Commitment to Child Safety All children and young people have the right to be respected, feel safe, be safe, and protected from harm. NESA is committed to child safety and child safe practices underpinning our purpose of helping children and young people leave school, ready to take advantage of life’s opportunities and rise to its inevitable challenges. We particularly welcome applications from Aboriginal and Torres Strait Islander people, people with disability, people of all ages, genders, cultural and linguistic backgrounds, the LGBTQIA+ community, veterans and refugees. Visa sponsorship is not available for this position. For ongoing roles, you must be an Australian or New Zealand citizen or an Australian Permanent Resident. Australian Temporary Residents may be considered for a fixed term contract for the length of their visa, depending on the requirements of the hiring area and the position. A Talent Pool (valid for 18 months) may be created for future ongoing and temporary roles.

Responsibilities

The Administration Support Officer will provide high-quality internal administrative and data support while delivering responsive customer service to teachers and key stakeholders. Responsibilities include managing correspondence, record management, event coordination, and ensuring data accuracy.