Administration Team Leader- Acute Paediatrics and Neonates, Band 4

at  Gloucestershire Hospitals NHS Foundation Trust

This job share position entails jointly leading a team of administrators and medical secretaries. Both post holders will share responsibilities such as managing staff annual leave, sickness, and performance, overseeing recruitment processes, conducting staff inductions and training, and engaging in Development Conversations to set clear SMART objectives for the team. The role requires excellent multitasking, planning, and prioritising skills for both personal tasks and those of the administrative team, in alignment with divisional objectives and typing targets. Together, the job share partners will focus on enhancing current work practices, introducing new methods, and regularly reviewing processes to ensure robust administrative support is maintained for service requirements.
Another crucial aspect of this shared role involves reviewing service provision, in collaboration with Consultant colleagues, to ensure the administrative function effectively supports the proactive management of patient pathways in accordance with Local and National Access Targets. The job share arrangement will also involve improving data quality on the patient administrative system, ensuring all patient access targets are monitored by the administrative team with accurate recording of pathway outcomes post inpatient or outpatient episodes. A primary focus will be managing and reducing the number of overdue new and follow-up appointments, monitoring delayed first and follow-up appointments, and implementing first-line management strategies to minimise delays in patient pathways. Concerns will be escalated to the Operational Support Manager as necessary, with both post holders working collaboratively to address these challenges effectively

Please refer the Job description for details