Administration/Technical Officer at City of Greater Geelong

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Full Time

Start Date

Immediate

Expiry Date

27 Sep, 26

Salary

76010.65

Posted On

29 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Business Administration, Building Legislation Knowledge, Time Management, Record Keeping, MS Office Suite, Database Management, Problem Solving, Written Communication, Verbal Communication, Attention To Detail, Organizational Skills

Industry

Government Administration

Description

About the role In this role, you will deliver professional, efficient, and effective administration services that support the strategic objectives of Building Services, while ensuring the highest level of customer service is delivered. You will have a keen eye for detail, professional communication skills and the ability to apply judgement when making decisions. Bring your skills, energy, and ideas to a role where every day is an opportunity to make an impact! Key responsibilities include: * Provide our customers a proactive and seamless customer experience by delivering an up-to-date advisory service, providing service knowledge and expertise. * Work in a fast-paced environment and carry out a variety of duties by being flexible and adaptable to meet the workload of the unit. * Respond to and manage enquiries in an efficient, professional manner in accordance with governing acts, regulations, policies, and procedures. * Prepare and deliver routine written and verbal correspondence. * Complete building application lodgements and maintenance of record keeping systems for the unit. * Identify, implement, and review strategies to improve service quality. * Maintain the highest ethical standards, exercise discretion, and maintain confidentiality of sensitive issues handled by the unit. About you To be successful in this role, you will have a Certificate IV in Business Administration or 3 years’ experience in an office-based customer facing position, as well as the following: * Ability to connect with people through well-developed verbal and written communication ensuring accuracy and an approachable style. * Demonstrated experience and skills in customer service, * Knowledge of and ability to interpret the building related legislation and regulation. * Excellent organisational and time management skills, with the ability to prioritise tasks and meet deadlines. * Strong attention to detail and accuracy in record keeping and documentation. * Proficient computer skills, including MS Office Suite and database management. * Ability to work independently, take initiative and problem solve. * Preferred candidates will be required to undergo a National Police Check and a pre-employment medical assessment as part of the recruitment process (funded by the City). If this sounds like the role for you, then click apply now! A career with us We’d love for you to continue your career with the City and set the benchmark for a sustainable, inclusive and culturally safe workplace. With a range of benefits, flexible working options, learning and development opportunities, support services and the opportunity to give back to the community, the City has so much to offer! Click https://www.geelongaustralia.com.au/employment/article/item/8d1155a0d84344d.aspx [https://www.geelongaustralia.com.au/employment/article/item/8d1155a0d84344d.aspx] to view all the benefits to you working at the City. We support accessibility and encourage discussions about any adjustments or support you may need during the recruitment process. Applications and Enquiries Click the Position Description link to view more information about this position. Enquiries: Jaclyn Mirkovic | Team Leader Building Services Administration Jaclyn.Mirkovic@geelongcity.vic.gov.au [Jaclyn.Mirkovic@geelongcity.vic.gov.au] Click the Apply button to submit your application or find out more about this opportunity. If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the Talent Acquisition team via email at careers@geelongcity.vic.gov.au [careers@geelongcity.vic.gov.au] noting your preferred method of communication and contact details and a member of the team will be in touch. We collect demographic data to help us learn who our advertisements are reaching and how we can reach an even more diverse audience. We are committed to building a more diverse team. Your responses to our demographic questions are strictly confidential and will not be individually shared.

Responsibilities

Provide professional administration and advisory services to support Building Services and ensure a seamless customer experience. Manage enquiries, maintain record-keeping systems, and implement strategies to improve service quality.