Main Purpose

• To act as a key component of both our administrative and typing teams to ensure adherence to client SLAs.

Principal Tasks and Duties

• Working closely with the rest of the administration team to ensure each of our individual investigations are proactively conducted within our SLAs.
• Offering assistance to the rest of the administration team and providing a resource overflow for the Instructions Processor and Logistics Coordinator.
• Liaising with our field agents to ensure that investigations are completed in accordance with specific case and client requirements.
• Handling incoming calls from our clients, their customers and our field agents
• Ensuring our case management system is accurately updated.

Key Skill Requirements

• Accurate data input skills.
• Ability to adapt to different tasks and work under pressure.
• Confident and articulate phone manner.
• Team player mentality.

Salary

• Competitive Salary dependant on experience

Job Types: Full-time, Permanent
Pay: From £23,000.00 per year

Schedule:

• Monday to Friday

Education:

• Bachelor’s (required)

Work Location: In person
Application deadline: 19/06/202

Main Purpose

• To act as a key component of both our administrative and typing teams to ensure adherence to client SLAs

Principal Tasks and Duties

• Working closely with the rest of the administration team to ensure each of our individual investigations are proactively conducted within our SLAs.
• Offering assistance to the rest of the administration team and providing a resource overflow for the Instructions Processor and Logistics Coordinator.
• Liaising with our field agents to ensure that investigations are completed in accordance with specific case and client requirements.
• Handling incoming calls from our clients, their customers and our field agents
• Ensuring our case management system is accurately updated