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Administrative Agent at Manatal
, , -
Full Time

Start Date

Immediate

Expiry Date

16 Apr, 26

Salary

0.0

Posted On

16 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Verbal Communication, Written Communication, Attention to Detail, Diary Management, Patient Record Management, Appointment Support, CRM Familiarity, Online Systems Proficiency

Industry

Software Development

Description
We are looking for an Administrative Agent to support the day-to-day operations of our telehealth practice. This role focuses on routine administrative tasks, patient record management, and appointment support. Key Responsibilities Assist in verifying and maintaining patient documents and records Monitor appointment schedules and provide basic diary management support Support Medicare validation tasks and flag any issues for review Update patient information and appointments using internal systems and CRMs Follow established processes to ensure patient data is handled accurately and confidentially Requirements Clear verbal and written English communication skills Comfortable using online systems and learning new tools Strong attention to detail and ability to follow instructions Willingness to work flexible shifts (9 hours per day, 5 days per week), including possible weekends and varying start times, as we operate on an almost 24-hour schedule Nice to Have Previous administrative, healthcare support, or BPO experience Familiarity with CRM or ticketing systems ShoreXtra Perks Day 1 HMO coverage Day-shift schedule Fixed weekends off Game lounge ShoreLife perks (gym membership discounts and more!) Engaging monthly activities Free and unlimited barista-style coffee Free parking and shuttle services Employee referral incentives (Bronze)
Responsibilities
The Administrative Agent will assist in verifying and maintaining patient documents and records, monitor appointment schedules, and support Medicare validation tasks. They will also update patient information using internal systems and ensure data is handled accurately and confidentially.