• Follows the purchasing procedure to manage internal and external suppliers.
• Acts as the first point of contact for procurement, logistics and correspondence with suppliers.
• Handles all tasks from order to delivery within procurement.
• Approves vendor invoices.
• Escalates with internal and external suppliers as required.
• Collaborates with internal teams to identify slow-moving and obsolete inventory and takes appropriate actions.
• Collaborates with internal departments to ensure a smooth flow of materials and components through the supply chain.
• Maintains the material master data in the ERP system for all relevant purchases.
• Participates in meetings with Fronius Headquarters to support regular coordination, close cooperation and good exchange of information with colleagues of various subsidiaries.
• Collaborates with other subsidiaries to define and implement sustainable. improvements to business processes.
• Trains new procurement employees as well as keeps all colleagues up to date regarding procurement matters (current news, updates, changes, etc.).
• Conducts other duties as required.

Customer Service

• Manages and maintains customer database in our ERP system (BaaN) and CRM.
• Provides customer service support via email and phones to customers.
• Prepares sales and service quotations.
• Manages the full cycle of sales/service orders including order acknowledgement, shipment and invoice.
• Processes the credit and return of customer order.
• Collaborates on shipment with warehouse staff.
• Supports marketing and sales to ensure customer satisfaction during sales order processing.
• Coordinates with the finance team on matters of customer credit and payment.
• Available for occasional travel overseas to our parent company for training or meeting.
• Conducts other duties as required.

What we are looking for:

• Technical Aptitude in engineering with 5+ years experience in procurement and order processing or support team.
• A quick learner in a fast-paced work environment.
• Be able to adapt to changes in workplace.
• Working knowledge of ERP System regarding the full cycle of order processing and procurement.
• Detail-oriented and well-organized all time.
• Accuracy driven is a must during order processing in the system.
• Proficient with Microsoft Office including Word, Excel, Outlook and Dynamics CRM.
• Ability to work both independently and in a team.
• Strong written and spoken communication skills with internal and external customers.
• Be able to multi-task in a timely manner.
• Post-Secondary Education/Associated Diploma or equivalent experience.
• Bilingual in French is an asset.