ADMINISTRATIVE AND CUSTOMER EXCELLENCE SUPPORT (ACES) ASSOCIATE at SGS

Davao City, Davao Region, Philippines -

Full Time

Start Date

Immediate

Expiry Date

02 Sep, 26

Salary

0.0

Posted On

04 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Administrative Support, Customer Service, Sample Management, Report Generation, Invoice Processing, Data Entry, MS Office, Typing, Document Control, Quality Management System, QHSEE Compliance, English Proficiency, Filipino Proficiency, Visayan Proficiency

Industry

Professional Services

Description

Company Description SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 89,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world. Job Description PRIMARY RESPONSIBILITIES Job Order/Records/Sample management Inspection/Test report generation. Report and Invoice sending and dispatching PR/PO processing and monitoring for office/operational supplies, travel, utilities, third parties, accommodation, etc. Assist in field operations requirements, including sampling and inspection Assist in processing of operation’s disbursements, bidding participation, meeting, presentation, etc. SPECIFIC RESPONSIBILITIES Receiving: ▪ Handles receiving of incoming samples and ensures samples are inspected, sorted, and stored in a suitable storage condition. ▪ Records, checks, and assess the quantity and sufficiency of samples against testing requirement. ▪ Records and checks the quality and integrity of samples and coordinates client and sales for any discrepancy and defects. ▪ Ensures samples received are checked against relevant documents such as but not limited to Proposal, P.O., Request for Analysis form etc. ▪ Registers samples in the system and must ensure all relevant information such as client special instructions are captured accordingly. ▪ Sends generated claim stub to client after registration. ▪ Endorses samples and documents like Job Instruction, Work Sheets and other relevant documents to laboratory. ▪ Scans and uploads documents to dedicated Sharepoint site. Reporting: ▪ Generates and sends complete final tests and inspection reports to client. ▪ Ensures details are correct and client special instructions are captured accordingly before sending of final reports to client. ▪ Maintain documents and files/keeps them on corresponding job folders and/or prepare documentation for archiving. ▪ Ensures records and monitoring are up to date. Dispatching: ▪ Prepares and dispatches document package (Certificate/LTR, Invoice, Proposal, Letter, etc.) with approved results or reports through appropriate means (by fax, mail, courier, or delivery). ▪ Ensures correctness of recipients’ details and parcel’s content to avoid erroneous dispatching. ▪ Monitors and tracks the parcel’s location and update the monitoring in a timely manner. ▪ Ensures delivery receipts are scanned, compiled, and uploaded in the designated Sharepoint. ▪ Performs other related duties as may be assigned either in support of departmental goal or for his/her personal or professional training, education or development as programmed by his/her immediate superior ▪ Complies with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives including, but not limited to: o Demonstrates strong obligation to SGS QHSEE policies, procedures and work instructions by actively participating in meetings, projects and events, completes required training, intervenes in unsafe situations, refuses unsafe work, and complies fully with all applicable laws and regulations related to HSEE o Perform appropriately and immediately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace o Disposes or directs the disposal of waste generated as a part of daily work performed in a safe manner and in compliance with the disposal regulations and requirements, and in accordance with SGS Environmental Management System requirements o Reports all incidents, including near misses and hazards, that may affect the achievement of QHSEE objectives in accordance with SGS Incident Reporting and Management requirements o Efficiently uses all equipment, including safety equipment, and company owned property in the manner intended and reports any damaged / lost equipment to immediate superior o Maintains a safe and tidy worksite according to the organization’s 5S program and guidelines o Maintains awareness of the safety and health related hazards and environmental aspects and proposes action plans to control the risks to immediate superior or QHSEE Coordinators o Actively participates in incident investigations and risk assessments as deemed necessary by SGS management o Fulfills the requirements needed in the success of the QHSEE Management System o Recognizes the potential consequences of not following the established policies, procedures, and guidelines, including not fulfilling the organization’s compliance obligations Submit and update regularly the weekly/monthly KPI monitoring report and scoreboards. Assist in the maintenance of the Quality Management System. Qualifications PROFILE AND REQUIRED SKILLS Graduate of any 4-year course At least 1 year work experience related to admin and customer service support Must be computer literate on basic computer applications, MS Office Must have typing/encoding skills of 45 words/min Accuracy and attention to detail Language Proficient in English, Filipino and Visayan (both written and verbal) Additional Information Will be working in the lab

Responsibilities

The role involves managing the end-to-end process of sample receiving, registration, and laboratory endorsement. Additionally, the associate is responsible for generating inspection reports, dispatching documents to clients, and ensuring QHSEE policy compliance.