Posting Date Aug. 18, 2025
Company/Firm Ontario Bar Association
Area of Law N/A
Location Toronto
Experience 2–3 years

QUALIFICATION

• 2–3 years of experience in a hospitality setting, ideally in an administrative capacity.
• Excellent organizational skills with the ability to multitask.
• Strong oral and written communication skills.
• Comfortable communicating with professionals at all levels.
• Strong computer skills, including proficiency with Microsoft Word and Excel, and familiarity with the CRM database and web-based applications.
• Able and eager to work both independently and as part of a team.

PREFERRED QUALIFICATIONS

• Diploma or certificate in hospitality or a related field.
• Experience in a not-for-profit environment and in working with volunteers is an asset.
• Training in Accessibility and AODA is an asset.
• Experience with Accruent EMS Workplace Management Software
• Bilingualism in English and French would be an asset.

SUMMARY OF ROLE

The Administrative and Customer Service Coordinator is responsible for supporting both the administrative and client-facing aspects of our facility as well as member facing support for our association. Working closely with the Senior Manager of the Conference Centre, this individual plays a key role in planning and executing client events and handling inquiries. In addition, this role will work alongside our marketing, operations and PD team to support various aspects of their member facing services and support.

ADMINISTRATIVE RESPONSIBILITIES

• Responding to initial client inquiries received through various sources, such as our online form, third-party sites (e.g., Tourism Toronto and Event Source), and past client referrals, and qualifying those leads for Senior Manager to finalize quotes and engage with potential clients.
• Managing and tracking food and beverage confirmations, as well as dietary requirements.
• Distributing Banquet Event Orders (BEOs) internally each week.
• client AV needs coordination
• Client webcast booking and coordination of external services.
• Monitoring use of internal stock items (e.g., beverages, alcohol, snacks) for the finance department, shifting from monthly reconciliation to daily/weekly tracking.
• Attending weekly team meetings, updating the room management system during meetings, and following up on assigned tasks.