JOB DESCRIPTION

To perform complex secretarial, office administration, and public relations assignments; perform related work.
This Administrative Assistant 2/Customer Service Coordinator will prioritize service at the front desk to manage incoming and outgoing communications, projects, tasks, and needs which arise for the Graduate School. The successful candidate will be example of service, responsible for training student workers. The incumbent will utilize public relations and organizational skills to coordinate and schedule meetings between Graduate Program Managers, external staff, and faculty and facilitate internal communication. The incumbent will perform complex administrative duties related to reporting needs for admission, recruitment, data dashboards, and retention. The incumbent will manage budgeting for student and recruitment awards. Additionally, the incumbent will assist with critical work related to the admission process, including transcript processing, student records, and communication to applicants. The Administrative Assistant 2 will also assist with event coordination under the direction of the Management Assistant and Graduate Program Managers. The successful candidate must work autonomously as well as with staff while gaining extensive knowledge of academic programs, recruiting, and retention strategies. The successful candidate must display reliability, excellent communication skills, attention to detail, high professionalism, and exceptional ability to coordinate and complete multiple tasks successfully.

MINIMUM QUALIFICATIONS

Good knowledge of:

• Office support functions including word processing, filing, composing a variety of business documents and reception.
• Researching, compiling, and summarizing data for reports.

Experience:

• Interpreting, applying and explaining complex information such as regulations, policies or services.
• Independently solving problems/performing liaison activities in a work setting.
• Coordinating activities requiring complex arrangements.

MQ Specialty Items - Some positions at ISU may require one or more of the following:

Some knowledge of:

• Financial record keeping

Good knowledge of:

• Legal terminology

Additional Information
ISU minimum for this classification is $17.85/hour. Benefits include comprehensive health, dental, and vision; life insurance; disability plan; employee assistance program (EAP); excellent retirement options and company contribution; and generous paid time off/sick leave accrual. To be considered for this opportunity, apply on or before May 4, 2025. All offers of employment are conditional pending the successful completion of a background investigation, provided by HireRight.
Posting Number: req2479
Type: Working 12 months per year
Position: Classified Staff
Division: OPERATIONS
Idaho State University is an Equal Employment Opportunity employer, including Veterans and individuals with disabilities.
The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email ada.coordinator@dhr.idaho.gov.
Preference may be given to veterans who qualify under state and federal laws and regulations.

• Leads the front service desk and handles all incoming/outgoing communication professionally and courteously (in person, phone, and digitally). [65%]

• Processes application documents, transcript retrieval, uploads documents and other needs based on application intake loads. [20%]

• Contribute to the scheduling and processing needs of the Graduate Program Managers (GPMs) and event planning teams. [15%]