Job Title: Administrative Assistant – Membership Team
Location: Hybrid - ability to get to Trowbridge weekly
Employment Type: Part-time contractor
Reports to: Membership Lead

REQUIRED SKILLS & EXPERIENCE

• Strong attention to detail and accuracy
• Excellent written and verbal communication
• Confident using spreadsheets, email platforms, and calendar systems
• Proactive in following up and completing tasks without delay
• Organised and able to manage multiple tasks simultaneously
• Experience in a school-facing or education-based admin role is a plus

ROLE OVERVIEW

We are seeking a reliable and organised Administrative Assistant to support the Membership Team. The successful candidate will manage essential administrative tasks, ensuring smooth communication with schools, accurate data entry, and timely follow-ups. You’ll play a critical role in supporting webinars, membership status checks, training coordination, and external communications.

KEY RESPONSIBILITIES

• Send standard emails to schools e.g. new registrations, trainings, check ins
• Chase training bookings via email and phone
• Update spreadsheets to track actions taken (e.g. date sent, responses)
• Follow up on refresher and training bookings
• Call schools to confirm contacts and update spreadsheets with correct school contact information
• Email partners with updates and information
• Add webinar details to the site and to diaries/calendars
• Maintain spreadsheets with accurate, current notes
• Support in pulling and recording mailout statistics
• Help track webinar activity, member engagement, and other metrics as required
• Chase outstanding invoice payments as directed
• Take minutes at weekly meetings
• General office admin and supporting the company with delivering excellent customer service