Demonstrated leadership experience in a senior management or director-level role, with a track record of driving business results and managing high-performing teams.
Strong strategic planning, decision-making, and problem-solving skills, with the ability to translate business goals into actionable plans.
Experience in operations management, performance monitoring, and process optimization within a corporate or FMCG/food industry environment (preferred).
Excellent communication and interpersonal skills, including stakeholder management, negotiation, and the ability to influence at multiple organizational levels.
Proficiency in business analysis, financial acumen, and familiarity with budgeting, forecasting, and KPI-based performance management.
Ability to work on-site in Lahore, collaborate effectively with cross-functional teams, and adapt to a dynamic, fast-paced environment.
Relevant academic background, such as a bachelor’s or master’s degree in Business Administration, Management, Finance, or a related field; an MBA is an advantage.
Commitment to ethical conduct, inclusive leadership, and adherence to company policies, health and safety standards, and regulatory requirements.
Responsibilities
Key Responsibilities
Respond promptly to customer questions and concerns
Guide customers through processes, products, or services
Log and track interactions in the support system
Work with the team on escalated cases
Contribute to a positive experience at every touchpoint
Requirements
Strong written and verbal communication
Customer service experience preferred
Comfortable working remotely with minimal oversight
Patient, empathetic problem-solving approach
Basic computer skills and familiarity with support tools
Linked-in
Google