Conducts business in a service-oriented manner that is attentive, cooperative, sensitive, respectful and kind with all patients, visitors, the public and all colleagues
Verifying patient’s medical benefits
Accepting payments from patients and families as well as posting payments in the EMR
Proficient in understanding insurance plans to relay cost benefits to patients such as copays, deductibles, co-insurance and out-of-pocket
Scheduling and canceling appointments from multiple sources i.e. online scheduling, via text, phone calls and any other form of appointment request
Verification that all necessary requirements are met prior to patient’s scheduled appointment
Clerical duties such as answering telephones, check-in, checkout and record processing as requested, appointment scheduling and patient intake, data verification, office communications
Attends staff meetings as required
Ensuring that all patient communication is replied to in a reasonable time frame from patient portals, emails, voicemails etc.
Follow up on all patient requests for example request to speak with providers, requests for information, medication questions and concerns
Review patient request and ensure timely transfer of information to other departments as needed
Ensure labs and other clinical data is secured in the patient’s medical record
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