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Administrative Assistant at Atlantic Federal Credit Union
Topsham, Maine, United States -
Full Time

Start Date

Immediate

Expiry Date

30 Jan, 26

Salary

0.0

Posted On

01 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Communication Skills, MS Office, Insurance Knowledge, Record Maintenance, Claims Tracking, Renewal Monitoring, Cross-Selling, Website Familiarity

Industry

Banking

Description
Description The Administrative Assistant will be responsible for offering a proactive approach to support the insurance team. Specifically, the Administrative Assistant will support with client phone calls, basic service requests, and the day-to-day operations of the Insurance Division Office. This position will offer support to the team to maintain long-term, full-service member relationships. Job Duties: Provide excellent customer service through multiple channels including answering service-related customer phone calls and requests such as billing, payments by phone, address changes, request for auto I.D. cards and evidence of insurance. Verify insurance for banks, mortgage companies and automobile dealers. Monitor cancellation notices and perform customer record maintenance. Tracking claims with carrier and updating the agency management system. Monitor renewal report for potential missing renewal. Monitor expiration report for cross-sell opportunities. Develop and maintain familiarity with insurance companies’ websites. Atlantic is proud to be an Equal Opportunity Employer Requirements High school diploma or equivalent. Previous customer service experience preferred. Strong written and verbal communication skills. Functional with software packages including MS Office and core processing.
Responsibilities
The Administrative Assistant will support the insurance team by handling client phone calls and basic service requests. This role is essential for maintaining long-term relationships with members and ensuring smooth day-to-day operations in the Insurance Division Office.