JOB SUMMARY

To work in alongside colleagues in the administration department to provide an efficient administrative support service.

MAIN DUTIES AND RESPONSIBILITIES

• To process diagnostic assessment reports including typing, finalising and distribution.
• To process referrals from GP surgeries and make appointments based on these referrals.
• To keep clinician’s diaries and appointments in order as required.
• To work as an effective member of the a small, busy team, contributing to team meetings to problem solve, improve working process and practices.
• To be the first point of contact for queries via telephone and email, dealing with difficult/emotive situations sensitively and taking appropriate action.
• Demonstrate professional and efficient telephone manner including the ability to take accurate and concise telephone messages.
• To assist with a range of administrative duties including appointment reminders, shredding, and creating physical and electronic client files.
• To complete all mandatory training, for example Safeguarding Children and Adults, working in line with company policies and procedures.
• To participate in supervision/appraisal with a view to continuing professional development.

Axia is based in a purpose-designed premises on the outskirts of Chester. Having our own property brings about many benefits to our staff as well as our guests, including:

• Easily accessible by car and public transport
• Controlled sensory environment with clinic rooms allocated based on guest’s preferences and needs
• Higher number of clinician staff working from the office allows for quicker MDT discussion, leading to reduced need for follow up appointments
• Standalone therapy room allows guests to enter and exit their sessions discreetly, should they wish
• Large outdoor space allows observations to be made outside of the clinic room
• We are well supported by local businesses including neighbouring restaurant and city centre hote