Full job description

Company: BCK (Birmingham) Limited

Role: Administrative Assistant

Hours: 20 hours per week, over 3 days (Days to be agreed)

Pay: Minimum wage dependant on age

Location: Birmingham

Job Summary

BCK (Birmingham) Limited is an FCA‑regulated firm seeking a reliable, organised, and professional Administrative Assistant to support the day‑to‑day running of the office. This part‑time role is suited to someone who is detail‑oriented, discreet, and comfortable working independently while supporting a small team in a regulated financial services environment. The successful candidate will be responsible for general administrative duties, maintaining accurate records, handling correspondence, and contributing to a well‑organised and professional office environment. The role may also involve assisting with general office support tasks to ensure the smooth day‑to‑day operation of the business.

Responsibilities

• General office administration and filing (digital and paper‑based)
• Handling confidential client and company information in line with FCA and data protection requirements
• Answering telephone calls and responding to emails in a professional and courteous manner
• Data entry and maintaining accurate records
• Assisting with scheduling, diaries, and appointments
• Preparing basic documents, letters, and reports
• Supporting compliance, record‑keeping, and audit requirements as needed
• Providing ad‑hoc administrative and office support within a professional setting

Skills

• Good standard of written and verbal English
• Strong organisational and time‑management skills
• Excellent attention to detail and accuracy
• Basic IT skills, including Microsoft Word, Excel, and email
• Ability to work independently and use initiative
• Professional, polite, and confidential approach
• Willingness to work within FCA rules, policies, and procedures

Desirable

• Previous administrative or office experience
• Experience within a regulated or professional services environment
• A‑Level or equivalent qualification

This role is ideal for someone that may have experience working with Citizens Advice Bureau, step change or another advisory company.

Job Types: Part-time, Permanent

Pay: £10.85-£12.71 per hour

Benefits:

• Company pension
• Free parking
• On-site parking
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