Join our dedicated team at Brampton Eye Clinic, where we strive to provide personalized and comprehensive eye care to our valued patients. We are seeking a full-time Optometric Receptionist/Assistant who is passionate about helping others and delivering exceptional customer service.
Responsibilities:

Warm and Welcoming Reception:

• Greet patients with a friendly demeanour, creating a positive and inviting atmosphere.
• Efficiently manage phone calls, schedule appointments, maintain our recall system, and provide accurate information to inquiries.

Patient Care Coordination:

• Assist in pre-testing procedures, ensuring patients are comfortable and informed.
• Coordinate with the optometrist to maintain a streamlined patient flow.

Administrative Support:

• Maintain organized patient records and update information as required.
• Process insurance claims and verify patient insurance coverage.
• Handle front desk duties, including scheduling appointments, processing payments, and placing contact lens orders.

Social Media and Marketing:

• Create engaging social media posts using Canva.
• Manage the clinic’s social media accounts, ensuring a consistent and professional online presence.

Maintaining Clean and Inviting Spaces:

• Ensure the reception and waiting areas are tidy and welcoming.
• Assist with light cleaning duties to maintain a hygienic environment.

Core Competencies:

• Outstanding Customer Service: Strong interpersonal skills with a genuine passion for helping others, and the ability to handle challenging situations with a calm and positive attitude.
• Excellent Organizational Skills: Exceptional organizational skills to manage appointments, paperwork, and patient records efficiently.
• Working in a Fast-Paced Environment: Ability to multi-task competing priorities and work under minimal supervision.
• A Team Player Attitude: Collaborative mindset and the ability to work seamlessly with a diverse team.
• Attention to Detail: Keen attention to detail to ensure accurate data entry and a smooth patient experience.
• Tech Savvy Skills: Proficient in using office software and basic knowledge of optometry-specific tools.
• Social Media Proficiency: Skilled in using Canva and creating social media content.

Requirements:

• Secondary School Diploma.
• Proficient in MS Office and Excel.
• Experience with EMR systems is an asset but not required.
• Previous experience in a retail, sales, or office environment is required.
• Strong customer service skills with the ability to provide personalized care to patients.
• Excellent communication skills, both verbal and written.
• Detail-oriented with the ability to multitask in a fast-paced environment.
• Ability to work well in a team and collaborate with other healthcare professionals.
• Skills in Canva and social media content creation.
• Post-secondary education is preferred.

Location:

• Shoppers World Brampton, Address: 499 Main St S, Brampton, ON L6Y 1N7

Schedule:

• Monday to Friday.
• Weekends as needed.

If you are passionate about providing exceptional patient care in an optometric setting and have a knack for creating engaging social media content, we would love to hear from you. Apply now to join our team at Brampton Eye Clinic and help us enhance our patients’ vision and eye health!
Job Types: Full-time, Part-time
Pay: $19.00-$23.00 per hour

Education:

• Secondary School (preferred)

Experience:

• Front desk: 1 year (preferred)
• Administrative experience: 1 year (preferred)

Language:

• Mandarin (preferred)

Work Location: In perso

Please refer the Job description for details