We are seeking a highly organised and customer-focused individual to join our team as an Admin/Front of House Coordinator on a maternity cover basis. This role is the first point of contact for clients, guests, and staff, ensuring smooth front desk operations while providing key administrative support. The ideal candidate is professional, detail-oriented, and capable of multitasking in a fast-paced environment.

KEY SKILLS & QUALIFICATIONS:

• Proven experience in a front-of-house, receptionist, or administrative role.
• Strong verbal and written communication skills.
• Excellent organizational and time-management abilities.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and office management systems.
• Ability to handle confidential information with discretion.
• Friendly, approachable, and professional demeanor.
• Ability to multitask and adapt to changing priorities.
• Strong numeracy skills and proficiency in handling payments.

PREFERRED QUALIFICATIONS:

• Experience in customer service or hospitality is a plus.
• Knowledge of office administration procedures and systems.
• Familiarity with scheduling software or CRM systems.

FRONT OF HOUSE DUTIES:

• Greet and assist patients in a friendly and professional manner.
• Answer and direct phone calls, emails, and inquiries efficiently.
• Maintain a clean and organized reception area.
• Handle incoming and outgoing mail, packages, and deliveries.
• Schedule and manage appointments, meetings, and bookings.
• Process payments accurately and maintain financial records.

ADMINISTRATIVE DUTIES:

• Assist with general office administration, including data entry and filing.
• Manage office supplies inventory and place orders as needed.
• Support HR and management with onboarding, document preparation, and scheduling.
• Assist with planning training days, coordination, and execution.
• Maintain and update records, databases, and company documents.