Salary: £24000
Hours: 37.5 hours per week
Responsible to: Senior Administrative Officer (SAO)
Responsible for: Administration at the Care after Combat Headquarters
Location: Newark-on-Trent (On Site)
Closing Date: 3rd August 2025

QUALIFICATIONS

Employment rights to live and work in the UK
Have a full driving license

EXPERIENCE/ KNOWLEDGE

Essential
Previous office, administrative and organisational experience
Ability to work collaboratively across teams and grades
Experience of handling large volumes of data and inputting as required.
Experience in the use of Salesforce/CRM systems
Desirable
Experience of working for a charity or not for profit, supporting and administering fundraising activities.

SKILLS

Essential
Good working knowledge of Microsoft 365
Experience of or relevant skills to evidence confident Administrative Assistant skills
Excellent interpersonal skills; ability to network and communicate effectively with relevant outside agencies and staff
Able to accept responsibility and to respond confidently and calmly when managing workload
Able to work on own initiative, self-motivate and progress own work to deadlines once guidelines have been set
An understanding of working with clients involved in the Justice System and the ability to remain impartial and professional when faced with telephone and correspondence.

MAIN ROLE AND RESPONSIBILITIES

This role requires efficient and comprehensive Administrative Assistant and secretarial duties. This will include working closely with the Senior Administrative Officer and other headquarters staff. Efficiency and high competency are required in maintaining records, databases, filing systems and preparing correspondence for the operational team members. Receiving, logging and actioning mail into and out of the office. The role will support the collation and distribution of the monthly wellbeing activity packs and newsletters. This role includes being the first point of contact for people telephoning Care after Combat therefore an excellent telephone manner is essential as well as the ability to manage and respond appropriately to enquiries. The role also involves meeting and greeting visitors.

DUTIES WILL INCLUDE AND NOT BE LIMITED TO:

• Close working with the Senior Administrative Officer (SAO), Executive Assistant (EA), Lead Managers (LMs) and wider Care after Combat team, providing administration support
• Will need to develop an in-depth knowledge of Care after Combat’s personnel structure for all contracts and projects.
• Will need to develop an in-depth knowledge of Care after Combat’s aims and objectives
• Update of given information from operational team members, and input into working databases (Salesforce, Microsoft Excel and other CRM systems)
• Undertake verification of service procedures for clients.
• Collate and distribute the monthly wellbeing activity packs and newsletters
• Responsible, as directed by the SAO, for all aspects of secretarial and administrative support for Care after Combat.
• Effective communication, liaising with all Care after Combat staff, voluntary mentors, veterans in receipt of Care after Combat services, HMP prison staff, and external contacts
• Responsible for travel arrangements and booking accommodation
• Maintain stock control of charity resources and merchandise.
• Under the supervision of the Executive Assistant, act as the single point of contact for charity fundraising events and administration.
• Dealing with telephone, email and written correspondence.
• Maintain position of integrity, appreciating the need for confidentiality when dealing with people and issues appertaining to this post
• Maintain a filing system compatible with Care after Combat organisation and GDPR
• Represent Care after Combat as required and always work in line with our aims, values and plans.
• Other duties may be assigned by the SAO and / or Leadership Team