QUALIFICATIONS

1. Minimum Qualifications

• Two (2) or more years of administrative support preferred

Education

• High School Diploma or equivalent required.
• Post-secondary education in office/clerical or appropriate combination of education and experience is an asset.

1. Skills & Attributes

Required

• Superior customer service and interpersonal skills
• Intermediate MS Office skills: Outlook, Excel, Word
• Eligible to obtain a BCeID, required.
• Efficient at multitasking in order to carry out job duties while responding to frequent telephone and in-person requests
• Exceptional problem solving, communication, and organizational skills
• Good working knowledge of standard office equipment, multiline telephone systems, and software applications
• Adaptable, quick to learn and excellent attention to detail
• Patience and empathy for working with a diverse clientele

Desirable Skills

• Experience working in health settings and/or with specialized or vulnerable populations

Technical Skills

• Strong proficiency with Microsoft Office, database systems and basic administrative tasks, office equipment and software applications.

Any of the following duties as required within an administrative team environment:

• Familiarity with Rehabilitation Programs and other services’ contracts, targets, obligations and service levels.
• Understands their role in achieving the goals and contractual outcomes.
• Reception duties in a busy clinic including greeting visitors, answering questions, assisting clients to complete paperwork and informing staff of client arrivals.
• Managing client absences and communicating absences to clinical staff.
• Preparing files and ensuring that clinicians have all relevant information and forms to conduct requested assessment and/or treatment.
• Data input into the database for all functions including but not limited to set-up, appointments, discharge, and satisfaction questionnaire entry throughout provision of services.
• Faxing, uploading and mailing reports as necessary.
• Booking interpreters
• Maintaining office equipment and general cleanliness of administrative and common areas
• File management, including file set-up for programs, coordination of discharged files and sending them to storage, pulling files for assessments, and transferring files
• Attending and taking an active role in administration and staff meetings.
• Providing back-up and vacation coverage to other administrative team members.
• Assisting in handling Release of Information requests in a timely fashion by either the funder or internal standard
• Perform other duties and projects as assigned by the Manager.