JOB SUMMARY:

Provide a variety of administrative, secretarial, and receptionist duties.

EDUCATION, TRAINING AND EXPERIENCE:

• Completion of secondary school, plus Certificate in secretarial training or office procedures.
• Minimum one (1) year experience.
• Completion of De-escalation training.
• Completion of Standard First Aid training.

JOB SKILLS AND ABILITIES:

• Ability to type at least 50 words per minute with high degree of accuracy.
• Advanced level of proficiency with all MS Office applications.
• Ability to communicate effectively orally and in writing.
• Demonstrated outstanding customer service skills.
• Ability to deal with others with courtesy and tact, both in person and on the phone.
• Ability to organize work and carry out the duties of the position with independence.
• Knowledge of community and available resources.

• Welcome clients and other visitors, determine their needs and refer them to appropriate resources.
• Answer multi-line switchboard and transfer calls as needed.
• Provide word processing, data input and typing support to staff.
• Draft, type and distribute minutes of meetings.
• Perform other support duties related to program areas such as providing information to clients or visitors, assisting with intake and client tracking.
• Compile data and produce reports and statistics as required.
• Schedule client appointments for various programs.
• Sort and distribute incoming mail and process outgoing mail.
• Operate a variety of office equipment such as computer, printer, photocopier, fax machine.
• Maintain and update files and filing systems.
• Performs other relevant duties as may be assigned.