LOCATION: STREETS DEPT MAIN FACILITY

BENEFIT CATEGORY: Variable Hourly
EMPLOYMENT TYPE: Part-Time Hourly
HOURLY RATE: $20.00 - 25.00 per hour (based on relevant experience)
SELECTION PROCESS: Application deadline is 3:00 p.m. MT on 9/13/2025.
The City of Fort Collins is a bias-conscious employer. We ask that you please avoid the use of photos when submitting a resume and/or an application for employment. You will receive an email acknowledgment when you have successfully submitted an application. Your completed application will be forwarded to the hiring manager. You will be notified if you are selected for further testing or interviews. Please keep your contact information up-to-date. The status of your application will be updated in your applicant profile. Post-offer background check required. (Background checks are considered in relation to the responsibilities and requirements of the position)
While the City of Fort Collins offers many remote and/or hybrid positions, all remote or hybrid work must be performed in the state of Colorado.
Studies have shown that women and people of color are less likely to apply for jobs unless they believe they can perform every job description task. We are most interested in finding the best candidate for the job, and that candidate may come from a less traditional background. The City may consider an equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

JOB SUMMARY

The City of Fort Collins Streets Department is seeking a detail-oriented and customer-focused Front Desk Administrative Assistant to join our team! In this role, you will be the welcoming face of our department, assisting both internal and external customers with professionalism and efficiency. This is an hourly, non-benefited position; and is an on-site position with an anticipated weekly commitment of 20-25 hours a week, Monday – Friday. This is a fantastic opportunity for someone who has passion for communication and customer service, the organizational skills needed to work on multiple projects, and a desire to be part of the daily operations of local government!

REQUIRED KNOWLEDGE SKILLS AND ABILITIES

• Ability to provide exceptional customer service.
• Ability to work with a diverse customer population.
• Ability to communicate effectively with participants, other departments, and management.
• Must be organized when completing daily records, logs and incident reports.
• Ability to remain composed in urgent or stressful situations and make sound judgments.
• Ability to work with diverse guests, occasionally under stressful circumstances.
• Proficiency in Microsoft Office suite (Word, Excel, Outlook).
• Ability to type 50 wpm.
• Knowledge of basic math.
• Ability to enter data accurately; use spreadsheet and database software.
• Ability to respond effectively to customer service requests.
• Ability to communicate effectively orally and in writing.
• Good organization skills; attention to detail; multi-tasking skills.
• Ability to understand a total process flow and ensure that all details of a task are accomplished properly.
• Ability to work under moderate supervision and to exercise independent judgement as required.

REQUIRED EDUCATION

Minimum/Preferred Education Level

• Minimum High school diploma or general education degree (GED)

EXPERIENCE REQUIREMENTS

• Two years of prior experience in customer service and an administrative role preferred; or equivalent combination of education and experience.
  The City of Fort Collins will make reasonable accommodations for access to City services, programs and activities and will make special communication arrangements for persons with disabilities. Please call (970) 221-6535 for assistance.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties and responsibilities are illustrative of the primary functions of this position and are not intended to be all inclusive.

• Answer phones, emails, and in-person customer inquiries and ensure they are directed to the appropriate personnel or department.
• Input requests and dispatch through software program with detail and accuracy.
• Coordinate meetings with partners and internal staff.
• Prepare agendas, type minutes at meetings, and track action items.
• Coordinate and schedule special events, department meetings, and travel arrangements.
• Provide clerical support including preparing or answering correspondence; open and route incoming mail and prepare outgoing mail.
• Maintain effective office systems and procedures, including supply inventory.
• Responsible for maintaining specific projects or programs for the department as assigned.
• Provide administrative support to department staff and managers.
• Perform general office tasks such as filing, photocopying, and data entry.