OVERVIEW

Enterprise Mobility have an exciting opening for an Administrative Assistant – Collections to join the team at our European Head Office in Egham, Surrey.
As an Administrative Assistant / Collections Assistant you will play an active part in a small team that support our National Customers with their billing and payment processes. We are very customer focused and building long lasting relationships with our customers is crucial. You will need to have excellent communication skills and previous customer service experience as these will really help you succeed in the role. You will also need great attention to detail and enjoy problem solving to resolve queries.
Our processes are unique so we have a soft approach in chasing money and it is more administrative driven. You will work in a great team environment, where personal development & growth is actively encouraged.
Full training will be provided, and a structured career path is on offer. We have a strong promote from within culture, and 98% of our promotions last year were from internal employees! It’s up to you how fast you want to move but we’ll provide you with all the training and support you’ll need to make a difference, be a success and forge a future career within our global business.
In as little as nine months you could be promoted to a Coordinator and receive a pay rise. Then a short 6 months later be promoted again to a Senior Coordinator and receive a further pay rise.

QUALIFICATIONS

• Excellent communication skills (verbal and written)
• Analysis and problem solving skills
• Knowledge of Microsoft Office products especially Excel
• High attention to detail and the ability to organise your workload
• Ability to work independently and as part of a team
• Time management skills
• Previous debt management experience advantageous but not essential

• Regular contact with customers via emails and calls
• Develop and maintain relationships with account contacts and various internal departments
• Resolve customer queries and disputes related to invoices
• Responsible for ensuring payment received as per agreements
• Creation of excel reports & monthly statements