ABOUT PAVAGO:

Pavago is seeking a Community Support Specialist to join our client’s team. You’ll play a key role in reviewing apartment applications, verifying income and screening documents, and collaborating with onsite teams to ensure a seamless application process. This position is ideal for professionals who are detail-oriented, bilingual in Spanish and English, and have strong time-management and communication skills. If you excel in organization and enjoy working with people, we’d love to hear from you!

REQUIREMENTS:

• Experience: 1–2 years of experience in a related role, such as application processing, customer support, or administrative assistance.
• Technical Skills: Proficient in Microsoft Teams and Excel. Familiarity with Google Search for verification purposes.
• Education: High school diploma or equivalent; additional certifications in administration, real estate, or customer support are a plus.
• Language Skills: Bilingual in Spanish and English (verbal and written).
• Soft Skills: Strong attention to detail, excellent communication abilities, a proactive mindset, and strong time-management skills.

• Application Review: Assess and process apartment applications to ensure all required documents are submitted and meet compliance standards.
• Document Verification: Review income and screening documents, verifying accuracy and compliance with policies.
• Communication and Coordination: Liaise with onsite teams regarding screening results, outstanding documents, and approval recommendations.
• Decision Follow-Up: Track the status of applications and discuss approval recommendations with the appropriate stakeholders.