JOB SUMMARY

The Service Coordinator, under the direction of the Office Manager, handles client care and service inquiries, arranges client care and service, schedules Home Support Workers and maintains scheduling information and data as required.

QUALIFICATIONS:

Satisfactory Code of Conduct and vulnerability sector check
Certificate in Office Administration program, computer program, medical terminology or equivalent.
Three work references

EXPERIENCE:

Experience in a healthcare or home care setting is an asset
Experience with scheduling and coordinating services is preferred
Experience with Alayacare or similar scheduling software is an asset
Experience in customer service or client care is preferred

OTHER SKILLS AND ABILITIES:

Excellent communication and interpersonal skills;
Strong organizational and time management skills;
Ability to work independently and as part of a team;
Proficient in Microsoft Office and other computer programs;
Strong problem-solving and decision-making skills;
Ability to multitask and prioritize tasks effectively;
This position requires a high level of attention to detail, the ability to handle multiple tasks simultaneously, and a strong commitment to providing excellent client care and service coordination. The ideal candidate will be able to work effectively in a fast-paced environment and demonstrate professionalism and empathy in all interactions with clients, Home Support Workers, and other stakeholders.

ABOUT US

Compassion Home Care Inc. is committed to providing high quality, safe, client focused, cost effective, community-based home care. This care will be provided by trained, caring employees, under the supervision of a Registered Nurse and in partnership with other health care professionals.

• Handle and document prospective client inquiries for care and service
• Schedule clients and staff with the needs of the client, qualifications, skills and abilities of the Home Support Worker in mind
• Communicate any schedule changes to those affected by the changes such as the client, caregiver and/or HSW
• Collaborate and communicate with NL Health Authority Case Managers, Social Workers, FAO’s, caregivers, and/or client family members.
• Complete data entry and maintain accurate current scheduling documentation in our scheduling system.
• Assist with the supervision, recruitment and orientation of Home Support Workers as requested.
• Ensuring accurate Client Creation in scheduling program is accurate (noting required skills & delegations)
• Handle and document client concerns and complaints in a timely manner and as appropriate, notify the Supervisors; maintain appropriate documentation.
• Participate in ongoing internal and/or external continuing education opportunities.
• Adhere to Compassion Homecare’s Policies and Procedures.
• Maintain confidentiality of client, staff and corporate information.
• Complete other administrative tasks as required