Administrative Assistant - Customer Service at Access Systems - Sales & Administration

Waukee, Iowa, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jun, 26

Salary

21.0

Posted On

18 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Problem Solving, Coordination, Feedback Capture, Professionalism, Adaptability

Industry

technology;Information and Internet

Description

Job Type: Full-Time Job Location: Onsite – Waukee Office Hours: Monday–Friday, 8am–5pm Access Systems, a dynamic and fast-growing company, is actively hiring an Administrative Assistant to join our expanding administrative team. You will assist our customers with a variety of requests—compensation up to $21/hour. What You’ll Be Doing: Be the first point of contact for our customers, handling phone and email communication with professionalism and care. Proactively reach out to customers regarding service updates and open issues to ensure they feel informed and supported. Partner closely with our sales and service teams to coordinate next steps and keep communication seamless. Stay calm and solution-focused when concerns arise, helping turn frustrated moments into positive experiences. Capture customer feedback and share insights that help us improve. What We're Looking For: 1-3 years of office experience preferred. Excellent verbal and written communication skills in all customer interactions. Ability to “think on feet” when working with customers. Join Our Team and Enjoy: Full Benefits Package, including Medical, Dental, and Vision Insurance. Matching 401(k) Retirement Savings Plan. Continuous Training Opportunities and Career Advancement. Company Events, Team Events, Holiday Banquets, and Incentive Trips. Position located in our state-of-the-art campus in Waukee that includes an onsite gym, employee lounge, and much more At Access, we prioritize what matters most to your career: stability, a fast-paced environment, constant learning, and a driven team focused on success. As a consistent Top Workplace with an employee-centric culture, we genuinely care about our people and provide transparent leadership with a growth-oriented vision. Join our Midwest-based company, founded in 1986, which has evolved into one of the largest independent technology dealers, offering the resources and rewards of a larger organization while maintaining the close-knit feel of a smaller company. Our culture fosters a perfect blend of ambition and playfulness, empowering our team members to achieve personal and professional growth while enjoying the journey. With competitive salaries, comprehensive benefits, a matching 401K retirement savings plan, continuous training opportunities, and clear paths for career advancement, Access Systems is the right fit for your career aspirations.

Responsibilities

The role involves serving as the primary contact for customers via phone and email, managing communications with professionalism and care. Responsibilities also include proactively updating customers on service issues and coordinating closely with internal sales and service teams.