JOB SUMMARY

The Haines Group is seeking a dedicated and detail-oriented Administrative Assistant with additional Customer Service duties to join our team. This role is essential in providing exceptional support to our clients. The ideal candidate will possess strong organizational skills and have experience in administrative tasks, data entry, and customer support. You will be responsible for ensuring a smooth flow of communication between the office and customers, contributing to a positive experience for all.

Duties

• Provide outstanding customer support by addressing inquiries and addressing issues promptly.
• Process payments by cash, cheque, credit/debit.
• Answer inquiries via phones and email.
• Manage salesperson(s) appointments, including scheduling, confirming, and rescheduling as needed.
• Scheduling of jobs for installation.
• Perform data entry tasks accurately to maintain up-to-date files and spreadsheets.
• Produce reports as directed to be utilized by various departments.
• Assist with administrative duties such as filing, scanning, copying, mailing organizing documents.

Qualifications

• Previous experience in a customer service role is preferred.
• Proficient in computer skills with the ability to navigate various software applications effectively, particularly Outlook, Excel, Share Point and QuickBooks Online.
• Strong organizational skills with attention to detail for accurate data entry and document management.
• Excellent verbal and written communication skills to interact effectively with patients and team members.
• Ability to work independently as well as part of a team in a fast-paced environment.

Job Type: Full-time
Pay: $22.00-$24.00 per hour
Expected hours: 37.5 per week

Benefits:

• Dental care
• Extended health care
• On-site parking

Work Location: In perso

• Provide outstanding customer support by addressing inquiries and addressing issues promptly.
• Process payments by cash, cheque, credit/debit.
• Answer inquiries via phones and email.
• Manage salesperson(s) appointments, including scheduling, confirming, and rescheduling as needed.
• Scheduling of jobs for installation.
• Perform data entry tasks accurately to maintain up-to-date files and spreadsheets.
• Produce reports as directed to be utilized by various departments.
• Assist with administrative duties such as filing, scanning, copying, mailing organizing documents