ABOUT US

At NSW Trustee and Guardian, we protect, promote and support the rights, dignity, choices and wishes of our customers. Whether we are writing a Will, acting as an executor, attorney, trustee, guardian, or financial manager, we are here for critical moments in our customers’ lives. Join our dedicated NSW Government agency and make a difference in the lives of over 47,000 people each year.

ESSENTIAL REQUIREMENTS

• Computer literate with aptitude to learn new applications.
• Willingness to have phone calls and team email accounts monitored for quality assurance and training purposes, and to participate in one-to-one review sessions for calls and emails.

ABOUT THE ROLE

As an Administrative Assistant at the Client Specialist Centre, you will provide a range of administrative tasks, including managing the allocation of emails for shared inboxes, updating contact details for customers, service providers and stakeholders, to support the delivery of quality financial management services for the Estate Management Division.

Your role is an essential high-volume receptionist role that is diverse in nature. You will be completing a range of administrative tasks, including, but not limited to:

• Managing the reception area to ensure customers are provided an efficient and quality experience.
• Responsibility for cash management facility to customers including cash dispensing, reconciliation and ordering of funds.
• Managing attendance logs for customers, staff and contractors
• Managing the allocation of emails for shared inboxes
• Printing, compiling, updating, distributing and scanning documents and databases for the team
• Updating contact details for customers, service providers and stakeholders
• Act as a point of contact for both telephone and face-face enquiries for internal stakeholders and customers.
• Providing general administration support to the team for the delivery of quality financial management services for the Estate Management Division

For more information about the position, view the role description.

NSW Trustee and Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include:

• various leave options (recreation, parental, and flex leave of up to 24 days per year)
• career development including study leave and acting opportunities
• access to Fitness Passport and employee assistance program, and annual flu vaccination

To apply for this role:

• complete the online application
• submit a resume (maximum five pages) and brief cover letter (maximum two pages) outlining your skills, experience and suitability
• answer the following targeted questions (maximum two pages):
• Using an example, describe how you have ensured accuracy and completeness in estimating costs and calculating and recording financial information.
• Provide an example of a difficult customer service situation you have dealt with. Describe the situation, how you communicated with the customer and what was the outcome of the situation