Administrative Assistant - Dermatology at Beth Israel Lahey Health

Burlington, Vermont, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Jun, 26

Salary

27.59

Posted On

08 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Answering Telephones, Screening Calls, Taking Messages, Greeting Visitors, Typing, Document Preparation, Proofreading, Editing, Scheduling Appointments, Calendar Management, Customer Service, Administrative Forms, Mail Sorting, Record Keeping, Database Entry, Patient Scheduling

Industry

Hospitals and Health Care

Description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Provides administrative support for the department. Involves extensive interaction with diverse populations including the public, visitors, patients and families, and providers. Job Description: Essential Responsibilities including but not limited to: 1. Answers and screens telephone calls. Takes accurate messages or directs call to appropriate person. Greets and directs patients/families, visitors and staff. Responds to requests in a timely manner and provides clear and accurate information within scope of knowledge and authority. 2. Types and prepares correspondence and documents according to quality standards. Proofreads and edits materials for grammar, punctuation and spelling. Drafts routine correspondence. Compiles and distributes reports and other information as needed. 3. Schedules appointments and meetings and maintains calendars and schedules for assigned staff. Assists in preparation for conferences, seminars and other department sponsored programs or events. Receives, records and prepares related materials and performs other related duties as assigned. 4. Provides positive and effective customer service that supports the operations of the department and medical center. 5. Prepares, routes and tracks routine administrative forms and documents. Routes materials for required authorizations and monitors receipt by final destination. Communicates with other hospital departments to resolve delays, problems and errors. 6. Performs routine clerical duties, such as opening and sorting mail, delivering and retrieving records and materials, photocopying, sorting, collating and distributing documents. 7. Organizes and maintains department files, records and databases following established procedures. Enters information from source documents into databases and/or spreadsheets. 8. May also update patient demographic and insurance information as necessary and obtains specialist referrals for all patient appointments. Schedules patient appointments utilizing scheduling tools and resources. Coordinates and communicates ancillary appointments and procedures working with other hospital staff as needed. 9. Obtains patient information and materials as needed from referral sources. Prepares patient records for clinical activities and maintains patient records for physicians. Acts as liaison with other departments and external customers in a calm and supportive manner. Handles confidential information appropriately and explains policies and procedures when necessary. 10. Actively assists and supports licensed practitioners by queuing prescriptions for renewal. Required Qualifications: 1. High School diploma or GED required. 2. 0-1 years related work experience required. 3. Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. Social/Environmental Requirements: Work requires close attention to task for work to be accurately completed. Intermittent breaks during the workday do not compromise the work. Work routine is fairly consistent, but employee needs to be able to use judgment to respond to events several times a week. No substantial exposure to adverse environmental conditions Health Care Status: Facilitates patient care Sensory Requirements: Close work (paperwork, visual examination), Monitor Use, Visual monotony, Visual clarity

Responsibilities

This role involves providing comprehensive administrative support for the Dermatology department, including managing communications, preparing documents, and maintaining schedules for assigned staff. Key duties also encompass delivering positive customer service and coordinating patient-related administrative tasks like referrals and ancillary appointments.