QUALIFICATIONS

• Must be available to work evenings and weekends.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and a customer-first attitude.
• Proficient in Microsoft Office (Word, Outlook, Excel).
• Comfortable learning and using point-of-sale and gym management systems.
• Previous experience with cash handling and customer service preferred.
• Organized, reliable, and able to multitask in a busy environment.
• Has climbing experience (a bonus, but not required — we can train you!).

ABOUT THE ROLE

The Administrative Assistant is the first point of contact for our members and guests. You’ll play a key role in shaping the energy and professionalism of our gym environment. This is a great opportunity for someone who enjoys working with people and thrives in a fast-paced, team-focused setting.

KEY RESPONSIBILITIES

• Greet members and visitors with warmth and professionalism to foster a welcoming environment.
• Handle inquiries via phone, email, and in person with efficiency and clarity.
• Monitor member check-ins and manage walk-in traffic using our gym management software (RGP).
• Process retail, concession, and membership sales through the point-of-sale system.
• Maintain and reconcile daily cash and transaction records accurately.
• Conduct outbound calls to generate leads, convert inquiries, and boost membership sales.
• Keep the front desk area organized, clean, and presentable.
• Support general administrative tasks as needed by the management team.