JOB OVERVIEW

@ Santé Group we are dedicated to providing an exceptional and customized health care experience for every one of our patients, every single day. Santé Group HealthCare provides integrated, multidisciplinary healthcare solutions in a professional, upscale environment. Members of our Santé team are much more than employees – they are ambassadors to our community. We are proud to offer a professional and friendly work environment to the right candidate. If you are interested in joining an organization which values individuals and encourages teamwork, you have found your home.
Santé Group, a multidisciplinary healthcare clinic in Pickering, Ontario is seeking a conscientious, mature, personable candidate who can multitask and learn effectively, to fill a busy administrative health assistant position offering shifts which include daytime as well as evening and occasional weekends, in a professional, collegial environment for approximately 12-20 hours per week.
This position reports to the Chief Executive Officer.
The successful candidate will perform administrative tasks to support patient-centered care for Santé Group’s team including the Doctors and all interdisciplinary professionals.

Responsibilities of the position include:

• Greeting patients in a professional, friendly and welcoming manner both in person and over the phone;
• Receiving patients in an efficient and orderly fashion, maintaining patient flow on schedule;
• Registering patients and obtaining, verifying and updating all necessary patient demographic information for accurate input into databases;
• Providing guidance for completion of all necessary paperwork relating to patients’ appointments;
• Coordinating with other team members and maintaining patient flow between the reception area and treatment rooms;
• Scheduling patient appointments: Booking initial appointments and follow up appointments accurately in the scheduling program and placing reminder calls to patients regarding their next appointments;
• Receiving and processing payments by cash/debit/credit; reconciling daily transactions and preparing cash summary reports;
• Answering phone inquiries and patient questions, resolving issues and directing or escalating to appropriate team members as required;
• Preparing patient charts, and performing other clerical work as required;
• Providing administrative support, maintaining health records;
• Performing other general clinic/administrative duties including data entry, filing, faxing, photocopying, printing documents and maintaining tidiness in clinic, administrative areas and the front reception area;
• Keeping the clinic, kitchen, facilities and treatment rooms tidy and stocked up as required throughout the day
• Maintaining consistently high professional standards;
• Providing individualized patient attention;
• Working collaboratively and effectively with all team members to provide a welcoming and patient focused environment;

Required Qualifications:

• Professional fluency and firm command of the English language, both verbal and written;
• College or University degree or equivalent from an accredited academic institution;
• A professional demeanour and presentation, mature communication style and polished manner with patients;
• Ability to handle sensitive situations with tact while respecting patient confidentiality at all times;
• Self-starter who focuses attention to detail, and demonstrates a high degree of accountability and sound judgement;
• Possessing of a solid work ethic and the accountability to take ownership of comprehensive task completion;
• Flexibility and the ability to work effectively in a team environment;
• Ability to work well under pressure and appreciate a sense of urgency in completing time sensitive tasks and meeting deadlines;
• Effective organizational, multitasking and problem solving abilities;
• Experience with patient databases and scheduling software an asset, but training on proprietary software will be provided;
• Availability some evenings and weekends;
• Relevant experience working in a professional environment, and ability to provide a high degree of customized patient service.

COVID-19 Considerations:
The health and safety of our employees, patients, and the community is very important to us, to ensure the safety of all, we are meeting and exceeding the guidelines outlined by:
The Ontario Ministry of Health
The College of Chiropractors of Ontario
The College of Physiotherapists of Ontario
The College of Massage Therapists of Ontario
The College of Naturopaths of Ontario
The College of Chiropodists of Ontario
Ontario Association of Osteopathic Manual Practitioners
Santé Group is an inclusive safe space. All team members and patients are encouraged to be respectful of others’ choices. We are currently not mandated to wear masks while on the premises, but often opt to as indicated, as a precaution for our community, and to protect the vulnerable in our population. It helps our patients feel safe and comfortable while on the premises and in the building. We respectfully request that all applicants be up to date with COVID-19 vaccinations and booster shots. Every health precaution is taken to ensure safety of all stakeholders.
Job Types: Part-time, Permanent
Pay: From $17.20 per hour
Expected hours: 8 – 15 per week

Benefits:

• Casual dress
• Company events
• Discounted or free food
• Flexible schedule
• On-site parking

Work Location: In person
Expected start date: 2025-07-3

• Greeting patients in a professional, friendly and welcoming manner both in person and over the phone;
• Receiving patients in an efficient and orderly fashion, maintaining patient flow on schedule;
• Registering patients and obtaining, verifying and updating all necessary patient demographic information for accurate input into databases;
• Providing guidance for completion of all necessary paperwork relating to patients’ appointments;
• Coordinating with other team members and maintaining patient flow between the reception area and treatment rooms;
• Scheduling patient appointments: Booking initial appointments and follow up appointments accurately in the scheduling program and placing reminder calls to patients regarding their next appointments;
• Receiving and processing payments by cash/debit/credit; reconciling daily transactions and preparing cash summary reports;
• Answering phone inquiries and patient questions, resolving issues and directing or escalating to appropriate team members as required;
• Preparing patient charts, and performing other clerical work as required;
• Providing administrative support, maintaining health records;
• Performing other general clinic/administrative duties including data entry, filing, faxing, photocopying, printing documents and maintaining tidiness in clinic, administrative areas and the front reception area;
• Keeping the clinic, kitchen, facilities and treatment rooms tidy and stocked up as required throughout the day
• Maintaining consistently high professional standards;
• Providing individualized patient attention;
• Working collaboratively and effectively with all team members to provide a welcoming and patient focused environment