Administrative Assistant, Front Office at Melco Resorts & Entertainment

, , Cyprus -

Full Time

Start Date

Immediate

Expiry Date

15 Mar, 26

Salary

0.0

Posted On

15 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Multi-tasking, Guest Service, Administrative Support, Computer Skills, Office Management, Attention to Detail, Confidentiality, Teamwork, Time Management, Problem Solving, Report Preparation, Customer Interaction, Filing System Management, Meeting Minutes Preparation, PMS Exposure

Industry

Hospitality

Description

REQ13716 Administrative Assistant, Front Office (Open) POSITION SUMMARY: The Administrative Assistant, Hotel and F&B is primarily responsible to provide smooth and efficient administrative support to the Front Office. This position requires strong communication skills, multi-tasking abilities and a commitment to delivering outstanding service to both guests and staff. PRIMARY RESPONSIBILITIES: Answer and direct phone calls at the front office, managing incoming inquiries in a timely manner. Responding to guest comments on ReviewPro or delegating to the respective department for handling and responding. Update the guest Itraks onto the guest profiles. Preparing the amenities for the following day and sending to the respective departments Monitoring the queue rooms and checking in the rooms when they become available and follow up by calling/emailing/ or sending a WhatsApp message to the guest. Assist with inputting Birchstreet requests. Assist with creating HBF or any documents which requires to be Docusigned Assists in handling requests for general information and allowable data but maintaining the needed confidentiality. Assist in walking the departures to assist Front Office as well as Housekeeping, Assists in the preparation of assigned correspondence, reports, drafts, memos and emails. Attends and prepares meeting minutes as and when required. Prepares reports, letters, memorandums, fax etc as assigned by the VP of Hotel and F&B whilst always ensuring the strictest levels of confidentiality. Ensures professional and timely handling of guests' concerns. Maintains positive guest and colleague interactions with good working relationships. Works closely with other Business Units in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. Be fully conversant with all duties of the secretary and to ensure that in the absence of the other Secretaries, provide coverage of duties as required. Exercises responsible behaviour at all times and positively representing the hotel team. To have a thorough understanding and knowledge of all departments within the division. Maintains high standards of personal appearance including uniform, always grooming and hygiene. Carries out any other reasonable duties and responsibilities as assigned QUALIFICATIONS: Experience Previous experience in Hotel Front Office operations or a similar administrative role is highly Education Bachelor’s degree or equivalent work experience Skills / Competencies Fluent in English; excellent verbal and written skills High level of computer skills (Outlook, Excel, Power Point, Word) Opera (PMS) exposure and/or experience, preferred. Knowledge in office and calendar management, confident in dealing with guests and taking phone calls, maintains a good filing system Ability to multitask effectively in a fast paced-environment while maintaining attention to detail. PERPERSONAL COMPETENCIES: Achieves agreed objectives and accepts accountability for results Displays a high commitment to delivering results Leads others to achieve business objectives Communicates effectively Displays the highest level of integrity Ability to maintain discretion Self-motivated Approachable Melco Resorts & Entertainment Limited (“Melco”) is a developer, owner and operator of casino gaming and entertainment casino resort facilities in Asia. Through the implementation of innovative products and services and by working hand-in-hand with globally renowned brands, Melco intends to offer the best entertainment experience that aims to appeal to a broad spectrum of customers and thereby become the leader of gaming industry in the region. In this endeavor, we have a number of projects currently underway or planned.

Responsibilities

The Administrative Assistant is responsible for providing efficient administrative support to the Front Office, including managing phone calls, responding to guest inquiries, and preparing reports. The role also involves maintaining positive interactions with guests and colleagues while ensuring confidentiality.