Duties And Key Responsibilities

Duties will vary in importance and priority, depending on circumstances and the needs of the business at any particular time, but will include the following key responsibilities:

• Receiving incoming new enquiry calls from those seeking HJA's legal services in the practice area of Prison Law
• Receiving incoming calls from current clients, updating them on their case
• Making outgoing calls to the family members and partners of clients, as appropriate.
• Completing accurate written attendance notes of calls and ensuring they are logged on the clients' electronic file using the appropriate IT systems
• Writing and sending letters to clients, to provide updates on their cases
• Handling incoming post at the Wandsworth office
• Opening files
• Scheduling appointments and managing the team diary
• Regularly liaising with the parole board, caseworkers and the prison service
• Overseeing all administrative functions for the team
• Any other duties as necessary
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Requirements

• Previous experience in a highly administrative role
• Experience call handling in a professional environment
• Experience liaising with clients.
• Ability to handle a high volume of incoming client calls and interact with a diverse clientele, in a sensitive and professional manner
• Excellent written and verbal communication skills
• Ability to use own initiative to support the team