Administrative Assistant

at  Home Instead

Company Background
Home Instead® is the one of the largest in-home senior care providers in the world. In 2019, in the U.S. Home Instead franchises employed 80,000 CAREGiversSM and delivered 80 million hours of services to 108,000 clients.
Position Overview
The Administrative Assistant is expected to perform a variety of clerical and administrative duties that support CAREGivers, office staff, and clients. The Administrative Assistant is expected to answer phones, complete administrative duties and support CAREGivers and other staff members with clerical tasks in order to provide the highest quality of service to CAREGivers and clients.

Essential Job Functions

• Reflect the core values of Home Instead, (d.b.a. an independently owned and operated Home Instead franchise).
• Greet and welcome each visitor in a friendly, warm and professional manner
• Answer each incoming call in a friendly, professional and knowledgeable manner and distribute incoming calls to the appropriate staff members
• Assist with hiring process for new CAREGivers, duties may include fielding employment inquiries from prospective CAREGivers and moving applicants through the process.
• Process criminal background, Adult Protective Services and Department of Motor Vehicle checks
• Assist with making reference calls on prospective CAREGivers in a timely manner
• Support Human Resource team with all aspects of CAREGiver Engagement.
• Enter and maintain accurate client and CAREGiver records in the operating system
• Communicate client and CAREGiver concerns or problems with owner or other staff members as appropriate
• Ensure Home Instead standards are met and upheld
• Maintain regular attendance at the office to execute job responsibilities
• Demonstrate open and effective communication with owner, Key Players and CAREGivers
• Perform other duties as assigned

Qualifications
•
A high school graduation or the equivalent. One year of related business experience or an equivalent of education and work experience maybe considered. Must possess a valid driver’s license.

Desired Skills and Abilities

• Must have an understanding of and uphold the policies and procedures established by Home Instead, (d.b.a. an independently owned and operated Home Instead franchise)
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines
• Must have knowledge of the senior care industry
• Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
• Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
• Must have the ability to organize and prioritize daily, monthly and yearly work
• Must be able to establish good working relationships with management, colleagues, franchise owners and their staff
• Must present a professional appearance and demeanor
• Must be able to operate office equipment successfully
• Must be patient and congenial on the telephone
• Must have computer skills and be proficient in Word and Excel
• Must be able to work evenings or weekends as required

Please refer the Job description for details