Administrative Assistant - Hybrid, Calgary Based

at  Alberta New Home Warranty Program

The Alberta New Home Warranty Program Group of Companies (ANHWP Group), is Alberta’s most experienced and most trusted new home warranty provider and educator for homebuilders. As Alberta’s leader in new home warranty products and services for over 50 years, we continue to raise the bar to meet the needs of homeowners and our Builder Members.
This position resides with The Alberta New Home Warranty Program (ANHWP) and works alongside The New Home Warranty Insurance (Canada) Corporation (NHWICC) and the Professional Home Builders Institute of Alberta (PHBI) and Dweller Home Services.

EDUCATION AND EXPERIENCE:

Education

• Minimum Education: High school diploma or equivalent.
• Preferred Education/Field of Study: Associate or diploma in Administration, Business or related field

Experience

• 2-3 years of administrative support experience is required
• Exposure to financial processes and contractor coordination is considered an asset

KNOWLEDGE:

• Customer Service
• Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook
• Strong organizational and multitasking skills
• Excellent written and verbal communication skills
• Attention to detail and ability to manage data accurately
• Basic understanding of financial processes (invoices, POs, cost tracking)
• Ability to learn and adapt to different software (including Spectora and Salesforce).

APPLY TODAY

If you’re looking for a dynamic work environment, competitive employment conditions, and an opportunity to make a difference, we invite you to apply online with an updated resume.
We thank all applicants for your interest in this role. Our People & Culture team will contact only those selected for an interview.

The primary responsibilities of the Administrative Assistant are:

Customer Service

• Respond to and manage phone calls and emails
• Coordinate incoming leads
• Maintain organized communication to keep clients informed of updates
• Assign inspections to Inspectors

Report & Contract Coordination

• Create, update and maintain spreadsheets to track cost recoveries, milestones and contractor invoicing
• Produce reports on costing, timelines and statistics
• Proofread reports prior to distribution
• Prepare financial reports and run software-generated reports
• Prepare contracts for home builders
• Update templates in the inspection software

Invoice Processing

• Process invoices, purchase and change orders

Data Entry

• Enter home inspection details in the inspection software, confirm and schedule inspections.

General Administration

• Coordinate office support tasks, including ordering supplies, vendor management, processing mail and organizing courier deliveries
• Provide administrative support such as booking meetings, preparing agendas, and making travel arrangements.
• Document scanning, filing and management
• Liaise with building management for parking arrangements and issue resolution.
• Maintain office floor plans and ensure smooth office operations.
• Prepare and submit monthly credit card expenses