Administrative Assistant II - Enhanced Care Management at Healthy Living

Santa Ana, California, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Jul, 26

Salary

21.0

Posted On

24 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data entry, Medical office operations, Business office management, Customer service, Microsoft Excel, Database management, Electronic medical records, Patient referral management, Care coordination, Case management, Community health, Multi-line phone console, Meeting minutes, Inventory management, Office equipment maintenance

Industry

Description

Description JOB SUMMARY: Under the direction of the VP of Home and Care Services and the Director of Enhanced Care Management, Administrative Assistant II supports Enhanced Care Management (ECM) services by overseeing client referral flow and maintaining daily operational records. This position requires knowledge and experience in medical office operations and business office management. Strong skills in accurate data entry, attention to detail, and customer service are essential. This position requires proficiency in word processing, Microsoft Excel and database programs with an emphasis on accuracy and speed. ESSENTIAL DUTIES AND RESPONSIBILITIES: 1. Provides administrative and clerical support the Enhanced Care Management, Care Coordination programs, and other duties arise as the program continues to grow capacity 2. Screens and logs incoming patient referrals, distributes to the relevant department. Manages general agency phone calls and provides information to callers, and routing calls to appropriate staff members using a multi-line console. 3. Make use of relevant automated office management systems, Electronic Medical records for effective functioning of the programs and kept updated 4. Processing Enhanced Care Management, Care Coordination programs patient eligibility, and others as directed by Management 5. Conduct member outreach via phone and text, and Pear Suite Call Center documentation 6. Document outreach and engagement in CalOptima Connect and Pear Suite 7. Schedule assessments with new members based on Care Coordinator availability 8. Update trackers, maintain accurate records, and support ECM leadership reporting 9. Take meeting minutes for contractor meetings 10. Responds to incoming patient calls, program related communication, emails and meetings notes 11. Oversees inventory and ordering office supplies, and medical supplies 12. Operates and maintains various office equipment, including, but not limited to: copier, fax machine and postage meter. 13. Performs other duties and/or office support as required by supervisors relevant to the successful operation Requirements EDUCATION, EXPERIENCE AND QUALIFICATIONS: • High School Diploma and 2-3 years’ experience as an Administrative Assistant/Associate or Executive Assistant. Preferred in Health Care environment • Experience in case management, care coordination, or community health + • Bilingual (Spanish preferred) + • Working knowledge of computerized health systems, insurance payors and processing or other related office functions. • Strong interpersonal skills, including the ability to interact well with clients, visitors and staff. PHYSICAL JOB REQUIREMENTS: • Frequently remains in a stationary position and occasionally traverses locations. • Constantly operates equipment, computers, or tools. • Frequently extends body, arms or hands as needed to perform essential duties and responsibilities. • Occasionally ascends/descends and positions self as needed to complete essential duties and responsibilities. • Constantly speaks, communicates, interprets or exchanges information accurately. • Constantly perceives objects over moderate or long distances, with or without accommodation. • Constantly moves, transports, and positions objects weighing up to 10 pounds and frequently moves, transports and positions objects weighing up to 25 pounds.

Responsibilities

The Administrative Assistant II supports Enhanced Care Management services by managing client referral flows and maintaining operational records. Responsibilities include processing patient eligibility, conducting member outreach, and providing clerical support to care coordination programs.