Our award winning, family run Will writing & estate planning business is growing and we’re on the lookout for an enthusiastic, reliable, customer facing administrator to work from our new Peterborough branch located inside the Westgate Arcade shopping centre, at Queensgate.
Day to day activities will include reaching out to existing clients to gain feedback and offer support about our services as well as being the face of the brand, to help with both walk in and phone in enquiries answering questions and aiming to book potential clients in for appointments to make their will.
Working shifts will be split with another candidate making up around 35 hours per week in total. Possible option for one full time person.

Other responsibilities include:

• Converting leads to appointments for our consultants
• Dealing with existing clients on the phone and walk ins
• General administration as guided by our head office
• Working closely with our local dedicated will writing consultant for Peterborough
• Researching and developing marketing opportunities within the local area
• Produce monthly lead/ appointment report

Skills/Experience

• Excellent customer service in person and the phone
• Able to build positive working relationships with the wider team
• Confident communication skills at all levels, both written and verbal
• Organised approach to work, able to multitask and prioritise workload
• Attention to detail and accuracy
• Able to work independently, working things out for themselves
• Good knowledge of MS Office products and Google calendar
• Comfortable working with data and Excel
• Experience in a sales role is ideals

£12.21 plus commissions & bonus
Job Type: Part-time
Pay: From £12.21 per hour
Expected hours: 17 per week

Experience:

• Customer service: 1 year (required)
• Administrative experience: 1 year (required)

Language:

• English (required)

Work Location: In perso

• Converting leads to appointments for our consultants
• Dealing with existing clients on the phone and walk ins
• General administration as guided by our head office
• Working closely with our local dedicated will writing consultant for Peterborough
• Researching and developing marketing opportunities within the local area
• Produce monthly lead/ appointment repor