COMPANY OVERVIEW

For over 20 years, Lakeside Performance Gas Services Ltd. has been proudly serving the natural gas industry across Ontario and Quebec in partnership with top Utilities service providers. The company further excels in providing innovative solutions to its customers and extended group of clients. Headquartered in Mississauga with satellite offices throughout Ontario and Quebec, the company values its dedicated group of personnel who consistently provide customers with the highest level of support.

JOB DESCRIPTION

The nature of the role/department is responsible for preparing and organizing documentation required for project-related activities to support the smooth execution of projects. Additionally, deliver superior service through accurate data entry, correspondence support, record keeping, and maintaining accurate internal databases.

EDUCATION AND EXPERIENCE REQUIREMENT

• Must have obtained a post-secondary diploma in Business Administration or equivalent.
• 1-2 years of administrative and/or customer service experience.
• Experience in office administration/office setting is an asset.
• Must be well versed with working knowledge and experience with Microsoft Office Applications (Outlook, Excel, Teams etc.,).

SKILLS AND KNOWLEDGE

• Strong attention to details with excellent problem-solving skills.
• Excellent communication and interpersonal skills for engaging with all parties including the management, staff and clients.
• Proven ability to manage multiple tasks, prioritize workloads, and meet deadlines in a fast-paced environment.
• Flexibility to adapt to changing priorities as per company policies and procedures.
• Ability to work as a team and independently with minimal supervision.

The primary responsibilities for this position include, but NOT limited to the following –

• Prepare and organize project documentation to support efficient project execution.
• Maintain accurate and updated records of project files, drawings, and specifications.
• Process and transmit information and instructions to co-ordinate the activities of technicians using a variety of computer-aided communications and dispatching programs.
• Ensure filing is accurate and updated correspondence is available as necessary in support of records integrity.
• Dispatch service calls as needed in a timely manner to meet service level agreements and customer expectations.
• Maintain regular and consistent communication with technicians and customers.
• Review work orders for accuracy and completeness.
• Ensure accuracy in information transfer and coding of documentation.
• Perform Lakeside standard and quality reviews.
• Identify areas of improvement based on the organization’s strategic direction within areas of responsibility.
• Maintain workload at optimal productivity levels to improve operational efficiency.