JOB DESCRIPTION

The nature of the role/department is responsible for preparing and organizing documentation required for project-related activities to support the smooth execution of projects. Additionally, deliver superior service through accurate data entry, correspondence support, record keeping, and maintaining accurate internal databases.

EDUCATION AND EXPERIENCE REQUIREMENT

• Must have obtained a post-secondary diploma in Business Administration or equivalent.
• 1-2 years of administrative and/or customer service experience.
• Experience in office administration/office setting is an asset.
• Must be well versed with working knowledge and experience with Microsoft Office Applications (Outlook, Excel, Teams etc.,).

SKILLS AND KNOWLEDGE

• Strong attention to details with excellent problem-solving skills.
• Excellent communication and interpersonal skills for engaging with all parties including the management, staff and clients.
• Proven ability to manage multiple tasks, prioritize workloads, and meet deadlines in a fast-paced environment.
• Flexibility to adapt to changing priorities as per company policies and procedures.
• Ability to work as a team and independently with minimal supervision.

The primary responsibilities for this position include, but NOT limited to the following –

• Prepare and organize project documentation to support efficient project execution.
• Maintain accurate and updated records of project files, drawings, and specifications.
• Process and transmit information and instructions to co-ordinate the activities of technicians using a variety of computer-aided communications and dispatching programs.
• Ensure filing is accurate and updated correspondence is available as necessary in support of records integrity.
• Dispatch service calls as needed in a timely manner to meet service level agreements and customer expectations.
• Maintain regular and consistent communication with technicians and customers.
• Review work orders for accuracy and completeness.
• Ensure accuracy in information transfer and coding of documentation.
• Perform Lakeside standard and quality reviews.
• Identify areas of improvement based on the organization’s strategic direction within areas of responsibility.
• Maintain workload at optimal productivity levels to improve operational efficiency.