Mood Disorders Association is a nonprofit organization that provides treatment, support, education, and hope of recovery for people living with a mood disorder. We serve to build awareness and understanding in communities throughout the province, reaching out to as many people as possible. To learn more about us visit: www.mdabc.net This position oversees client care, referrals, bookings and billing and other functions of the wellness clinic.
We are a program of Lookout Housing and Health Society, a charitable organization and social safety net that provides housing and a range of support services to adults, with low or no income, who have few, if any, housing or support options. As the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services. We believe that helping people help themselves is essential in addressing homelessness and all the issues that surround it. Securing appropriate housing is the first and most essential step in achieving independence for individuals. For more information about Lookout, please visit www.lookoutsociety.ca

JOB SUMMARY

Key duties and responsibilities include completing tasks arising from the activities of the office, and supporting the office, wellness team and clients. Such duties may include answering phones, responding to emails, booking appointments handling intakes and managing billing and referrals, greeting clients, composing correspondence; assisting in the maintenance of database and office systems as well as a clean and efficient work space.

QUALIFICATIONS & COMPETENCE

Post-secondary education equivalent to two years of study plus two (2) years of recent related experience including at least one (1) year of experience working in a non-profit environment or an equivalent combination of education, training and experience.
Ability to key 60 w.p.m. Demonstrated excellent communication skills both verbal and written. Ability to manage high workload with multiple priorities. Ability to work during significant level of interruptions. Demonstrated good judgement, tact and discretion. Ability to work independently. Excellent planning and organizational skills. Proven ability to write correspondence on a variety of topics. Demonstrated ability to research and analysis skills to investigate and resolve issues and recommend solutions. Physical ability to perform the duties of the job. Demonstrated ability to operate related equipment including advanced proficiency with personal computers including database management, spreadsheet development and word processing. Criminal Record Clearance – Vulnerable Sector.

ALL QUALIFIED APPLICANTS WELCOME TO APPLY. THOSE SHORT-LISTED WILL BE CONTACTED.

Job Types: Full-time, Permanent
Pay: $24.50 per hour
Work Location: In perso

1. Supports in all areas of the office with general administration tasks including the needs of the clinic contractors and clients.
2. Assists with answering phone calls, responding to inquiries, receiving and directing visitors, responding to in-person inquiries and booking client appointments.
3. Receives, tracks and updates referrals and waitlist. Assists with a variety of template forms, letters and reports.
4. Assists with maintaining client info files; both electronic database and paper, ensuring timely and consistent administering and follow-up is completed
5. Receives, records checks and balances cash and credit transactions, including creating invoices and billings.
6. Supports general office functions such as record management duties, operating office equipment like photocopier and scanner and assists in maintaining office supply orders.
7. Assists in the addressing of incidents and complaints in a timely and fair manner by gathering information, following up with requests, in resolution implementation and provides consistent communication to effect changes, if any. Tracks incidents and complaints and provides monthly reports as required.
8. Maintains a current knowledge of and comply with all Lookout Society policies and procedures and other protocols and programs relevant to role.
9. Responsible for complying with and contributing to all aspects of health and safety program.
10. Performs other related duties as required.