ECDL

• Qualification in administration to a minimum NVQ level 3
• Experience of working in the charity / social care sector.
• Knowledge of the mining community.
  This job description reflects the major tasks to be carried out by the jobholder and identifies the level of responsibility at which the jobholder will be required to work.
  This job description may subject to review and/ or amendment at any time to reflect the requirements of the job

• To take detailed referrals from individuals to the charity’s personal welfare team, either via telephone/email/website or visits to the office.
• To input data into the organisation’s client database
• To prepare documentation to support the personal welfare team in dealing with client enquiries and home visits.
• Direct liaison with personal welfare staff and their clients to ensure our service is well coordinated and delivered to a high standard.
• To respond and process general enquiries from individuals and partner agencies, including other mining charities.
• To handle front-line telephone enquiries and visitors to the office as part of the established administration team.
• To deliver a full range of office skills to a high standard, including producing letters and reports, photocopying, scanning, filing, archiving, and dealing with the incoming and outgoing post.
• Maintain and update the organisation’s filing system, including updating of databases and electronic filing systems, alongside hard copy filing.
• Maintain general office systems and support the region with telephone/email messaging and diary updates.
• Assist with other administrative and personal welfare related activities to provide additional support to other areas of the charity’s operations when required.
• To cover administration team absences where required and ensure office administrative cover is maintained.
• To attend and participate in staff meetings.
• To assist with taking minutes.
• To participate in changing work practices, as agreed, to ensure effective co-ordination of services and communication.
• Promotion of the service where required.
• To participate in local and national training and development opportunities and to take responsibility for personal learning and development.
• To undertake additional reasonable tasks commensurate with the post.