MIND UNWIND PSYCHOTHERAPY

We are seeking an outgoing, detail-oriented, efficient person to join our amazing Admin Team in providing front desk support to our Psychotherapy practice. The ideal candidate will be adept at prioritizing, multi-tasking and have a positive attitude. This Candidate will also be willing to learn and grow with us!
Pay: $20/hour

ABOUT US

We are a psychotherapy clinic offering a wide range of evidence-based and innovative therapeutic modalities for clients who are looking for support managing anxiety, depression, grief, trauma, stress and life transitions.
Our warm, compassionate, and culturally humble approach is enhanced by our focus on collaboration between experts: Our expertise in the mental health field and client’s expertise in their own situation.

QUALIFICATIONS

• 2-3 years of experience in Client Care and Customer Service (preferably in a medical office at the front desk)
• Psychology undergraduate students and graduates are welcome!

SKILLS & ATTRIBUTES OF OUR IDEAL CANDIDATE….

• Dynamic, self-motivated individual with the ability to work independently, proactively and well under pressure
• Strong communication skills, ability to communicate professionally and with compassion to clients with patience when dealing with challenging clients
• Confidence to share ideas and constructive criticism to help us grow
• Juggling multiple projects and to-do’s simultaneously is no problem for you — you work well under pressure, meet deadlines and keep promises
• Tech savvy (we are mostly paper-less and everything is online)
• Has an appetite for innovation and simplicity who is highly process-oriented
• Working autonomously comes easy to you but you also love collaborating with a talented team
• Considerable experience using the Microsoft Office Suite, Google Drive Suite, Gmail, Dropbox, Mac, Windows in a work environment
• Knowledge of Jane scheduling software is an asset
• Being fluent in Spanish is an asset

TO SUCCEED IN THIS ROLE …..

You will rock this role if you possess excellent communication skills and the ability to lead and promote the vision of the clinic. You must be able to stay extremely organized, thinking 10 steps ahead, and the ability to see the big picture with an entrepreneurial mindset. You have a passion for helping others as you will be communicating with our clients.

RESPONSIBILITIES

• Supporting Psychotherapists with client bookings, payments, administrating intake & consent forms, etc.
• Client support: welcoming clients, answering client calls and emails, processing payments at the end of sessions
• Maintaining Quality Assurance (follow up to payments, securing payment information, uploading secure documents, managing the booking software including schedules and treatments offered)
• Claims confirmations from Insurance companies